What kinds of issues can the AI actually resolve?

Order and delivery status, account and login questions, appointment scheduling, billing and payment questions, returns, and the long tail of FAQs. Frontdesk resolves these end to end using your knowledge base, then escalates anything complex to a human with full context.

Will customers feel like they are stuck with a bot?

No. Frontdesk holds a natural conversation, understands follow-up questions, and gives a real answer instead of a dead-end menu. When a person is needed, the handoff is seamless and the customer never repeats themselves.

Does it work over the phone or just chat?

Both. Frontdesk answers live phone calls, web chat, email, and SMS from one AI agent. The conversation and context stay unified no matter which channel a customer starts on.

How quickly can we go live?

About 30 minutes. Point Frontdesk at your help center, connect your CRM, and forward your line. Number porting is free, and your customers start getting instant answers the same day.

Order Status

AI Customer Service for Order Status

Frontdesk answers where-is-my-order questions instantly across chat, email, and SMS, pulling live status so customers stop opening tickets to ask.

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The problem

What you lose without AI Customer Service (Order Status).

Order-status tickets dominate the queue

Customers chase updates across channels

Agents stuck on repetitive lookups

How Frontdesk solves it

AI Customer Service tuned for Order Status.

Instant first response on every channel

Order Status get an AI that answers the moment a customer reaches out. Phone, chat, email, and SMS, with no hold music, no queue, and no waiting until Monday morning.

Resolves common issues end to end

Order status, account questions, scheduling, billing, and FAQs handled start to finish. Customers get a real answer on first contact instead of a ticket number.

Answers from your knowledge base

Frontdesk reads your help center, policies, and product docs, then responds with accurate, current information. No outdated macros or canned replies.

Escalates hard cases with full context

When an issue needs a person, Frontdesk hands off the full conversation and customer history so your team picks up mid-thread instead of starting over.

Consistent, on-brand tone

Every customer hears the same calm, helpful voice tuned to your brand. No bad days, no scripts read flat, no inconsistency between agents.

Multilingual and always on

Frontdesk serves customers in 20+ languages, 24/7, nights and weekends included. Native sync to HubSpot, Salesforce, Pipedrive, and Zoho keeps every record current.

FAQ