How does claims intake work?

AI captures incident details, parties involved, damage estimate, and policy info. Routes to your claims adjuster or carrier with full context.

Can it quote policies?

AI gathers quote inputs and routes to a producer. The AI does not bind policies or quote rates directly.

Does it integrate with my AMS?

Native sync with Applied Epic, Vertafore AMS360, EZLynx, HawkSoft, AgencyZoom. Calls become activities on the client record.

What about after-hours claims?

AI captures emergency claims at any hour. Routes to your carrier 24-hour claims line or your on-call adjuster.

Built for Captive Agencies

Answering Service for Insurance Agencies for Captive Agencies

Frontdesk handles captive agency calls with carrier-specific protocols and CRM sync.

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The problem

What Captive Agencies lose without Answering Service for Insurance Agencies.

Carrier protocol adherence

Quote-system access

Producer time on quotes

How Frontdesk solves it

Answering Service for Insurance Agencies tuned for Captive Agencies.

Claims intake on the first call

Captive Agencies get AI that captures incident details, policy number, and damage estimate. Routes to claims adjuster with full context.

Quote calls qualified live

AI gathers driver/vehicle/home info, runs quote-eligibility checks, and books a producer call.

AMS sync (Applied, Vertafore, EZLynx)

Native integrations with Applied Epic, Vertafore AMS360, EZLynx, HawkSoft.

Renewal and policy questions

AI handles policy questions, billing inquiries, and renewal calls within policy.

Bilingual standard

English and Spanish on every plan.

Flat $109/month

Compare to insurance-specific answering at $300 to $800/month.

FAQ