What patient tasks can the AI actually handle?

Answering calls and texts, booking and rescheduling appointments, sending reminders, running new-patient intake, checking insurance, handling prescription-refill requests, and answering common questions. It routes anything clinical or urgent to your staff.

Does it give medical advice?

No. The AI handles administrative front-office work and triage or routing only. It does not diagnose, interpret symptoms, or give clinical advice. Anything that needs a clinician is escalated to your staff or your configured on-call line.

Is it HIPAA-compliant?

Yes. Frontdesk runs under a Business Associate Agreement with PHI encrypted in transit and at rest, access controls, and audit logs. Conversation records stay inside the same compliance envelope as your other patient data.

How fast can we go live?

About 30 minutes of setup. Forward your line or port your number for free, train Frontdesk on your practice, connect your CRM, and you are live the same day.

Refill & FAQ Triage

Conversational AI for Refill and FAQ Triage

Frontdesk handles prescription-refill requests and common questions, then routes anything clinical to your staff. Routine work stays off the phone queue.

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The problem

What you lose without Conversational AI in Healthcare (Refill & FAQ Triage).

Refill calls dominate the day

Repetitive FAQs tie up staff

Clinical questions need a person

How Frontdesk solves it

Conversational AI in Healthcare tuned for Refill & FAQ Triage.

Answers every patient call 24/7

Refill & FAQ Triage get an AI that picks up phone calls, replies to texts, and answers chat the moment a patient reaches out. No hold music, no voicemail, no missed callback.

Books, reschedules, and reminds

Checks your calendar, books and reschedules appointments live, and sends automated reminders. Fewer no-shows, fewer open slots.

Runs new-patient intake and insurance pre-checks

Collects demographics, reason for visit, and insurance details in a natural conversation, then hands the front desk a clean record before the patient walks in.

Triages and routes the right way

Separates routine requests from urgent ones, handles FAQs and prescription-refill requests, and escalates anything clinical to your staff.

Speaks your patients’ language

Handles conversations in 20+ languages so every patient gets help without a translation line or a callback queue.

HIPAA-compliant and CRM-synced

Runs under a BAA with encrypted PHI handling, and syncs every conversation to HubSpot, Salesforce, Pipedrive, or Zoho so your records stay current.

FAQ