Setting Up Call Forwarding

There are two ways to use your AI receptionist:

  • Use your AI phone number directly — it functions as your main business line where all incoming calls are handled by the AI without any additional setup.
  • Forward calls from your existing number — keep your current office phone number and forward calls to your AI phone number so customers reach you through the number they already know.

Both options provide seamless call management, whether you're transitioning fully to an AI-powered system or integrating it with your current setup.

Getting Started

  1. Navigate to Phone Number in your dashboard sidebar.
  2. Click Set Up Call Forwarding.
  3. Choose the device type that has your business phone number: iPhone, Android, Landline, or VoIP.

Each option provides step-by-step instructions specific to your device and carrier.

iPhone

  1. Select iPhone from the device options.
  2. Select your carrier — choose your phone carrier to receive detailed setup instructions. Supported carriers include: Verizon, T-Mobile, AT&T, Boost Mobile, US Cellular, Metro, Mint Mobile, Visible, Xfinity, Tracfone, Cricket, Google Fi, Tello, US Mobile, H2O, Straight Talk Wireless, Consumer Cellular, and Spectrum Mobile.
  3. Choose your setup method:
    • Instant Setup — click "Start Instant Setup" and scan the QR code with your iPhone camera. This automatically forwards all calls from your registered number to your AI receptionist.
    • Manual Setup — dial the provided number and follow the audio prompts to complete the setup. Make sure your phone is connected to the network before proceeding.

Warning: Scanning the QR code will immediately forward all calls from the registered number on that device to your AI Receptionist.

Android

  1. Select Android from the device options.
  2. Select your carrier — choose your phone carrier to access step-by-step instructions. Supported carriers include: Verizon, T-Mobile, AT&T, Boost Mobile, US Cellular, Metro, Mint Mobile, Visible, Xfinity, Tracfone, Cricket, Google Fi, Tello, US Mobile, H2O, Straight Talk Wireless, Consumer Cellular, and Spectrum Mobile.
  3. Choose your setup method:
    • Instant Setup — scan the QR code to automatically enable call forwarding.
    • Manual Setup — dial the provided number and follow the step-by-step audio prompts.

Warning: Scanning the QR code will immediately forward all calls from the registered number on your device to your AI Receptionist.

Landline

  1. Select Landline from the device options.
  2. Contact your carrier's support team for assistance enabling call forwarding.
  3. When asked for the forwarding destination, use your AI receptionist's phone number (shown on the setup screen).

VoIP

  1. Select VoIP from the device options.
  2. Select your carrier — choose your VoIP provider to get step-by-step instructions. Supported providers include: Google Voice, RingCentral, Dialpad, Intermedia Unite, Nextiva, Grasshopper, Zoom Phone, 8x8, Aircall, Ooma Office, Cisco Jabber, and Skype.
  3. Follow the setup guide for your provider. You can enable call forwarding through your carrier's settings or by reaching out to their support team.

For Google Voice specifically, see Google Voice Integration for a detailed walkthrough.

Additional Resources