Frontdesk ingests ILS leads from Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, and Realtor.com Rentals — and responds via voice, SMS, and email within 60 seconds. Every lead is qualified, every tour booked, every guest card pushed into Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan automatically.
AI ILS lead follow-up agent for multifamily apartment communities, lease-up properties, build-to-rent (BTR) portfolios, single-family rentals (SFR), student housing, senior living, and affordable / LIHTC operators. Sub-60-second multi-touch response to ILS form leads from Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals, Trulia Rentals, PadMapper, Facebook Marketplace Rentals, and Craigslist — pushed into Yardi RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, and Funnel CRM.
< 0s
ILS response time
0+
ILS sources
Voice, SMS, email
Channels
0/7/365
Coverage
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Industry data shows the first community to respond wins 50% of tours. With Apartments.com and Zillow leads sitting in queue for hours, that competitive advantage flips to whoever responds first.
A single email response gets ignored. Without multi-touch outbound (voice + SMS + email), most ILS leads never convert to a real conversation.
Without first-touch qualification, leasing consultants spend hours chasing unqualified ILS leads — burning payroll on prospects who never would have converted.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Every ILS lead from Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, and Realtor.com Rentals triggers immediate SMS, email, and outbound voice response within 60 seconds — 24/7.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Every ILS lead is qualified on first contact — budget, move-in, occupants, pets, parking, employment, voucher — and matched against live availability in your PMS.
More capabilities
Qualified ILS leads are booked into your leasing team’s calendar (Google, Outlook, PMS-native) with confirmation + 24h, 2h, and 30-minute reminder cadences fired automatically.
Leads that don’t respond on first touch enter a multi-touch nurture sequence — voice, SMS, and email over 7, 14, and 30 days — until they convert or explicitly opt out.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Lease-up properties with heavy ILS spend
Stabilized communities maximizing ROI on Apartments.com and Zillow Rentals
Multifamily REITs centralizing ILS response across 50+ communities
BTR and SFR portfolios with ILS leads in multiple metros
Student housing during pre-leasing season
Senior living converting Apartments.com inquiries to family-coordinator tours
Affordable / LIHTC properties qualifying voucher-eligible ILS leads
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Leasing & Lead Capture
AI for inbound leasing calls, chat, ILS leads, qualification, and overflow coverage.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI ILS Lead Follow-Up Agent.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportEliseAI focuses on chat-led response, Zuma on lead-to-tour conversion, and Funnel pairs CRM with voice AI. Frontdesk responds in under 60 seconds via voice, SMS, and email — qualifies the lead, books the tour, and pushes the guest card into Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan all in the same workflow.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
