Frontdesk walks new residents through every move-in step: utility setup, renter's insurance, move-in inspection scheduling, key pickup, parking decals, amenity orientation, and pet registration — automatically, in their language.
AI move-in coordinator for multifamily apartment communities, BTR portfolios, SFR operators, student housing, senior living, and affordable / LIHTC properties. Manages the full move-in checklist: lease execution status, utility setup (electric, gas, water, internet), renter's insurance verification, move-in inspection scheduling, key pickup, parking decals, pet registration, amenity orientation, and welcome packet delivery. Integrates with Yardi Voyager + RentCafe, RealPage OneSite + Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, plus e-signature (DocuSign, Adobe Sign, HelloSign) and smart-lock platforms (PointCentral, Latch, Schlage, Yale). Beats EliseAI, Respage, Funnel Leasing, and Zuma on post-lease lifecycle closure.
Tracked per resident
Checklist completion
0+
Languages
0 major
Smart-lock systems
0+
PMS systems
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Utility setup, renter's insurance, parking, pets, amenities, mail, package delivery, gym hours — leasing teams answer the same questions over and over.
A new resident moves in without renter's insurance, without registered pets, without parking decals — and no one notices until there is a problem.
Move-in checklists in English only. Spanish, Mandarin, Vietnamese, and other residents miss critical steps.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk tracks every checklist item per resident: lease executed, utilities transferred, insurance proof received, inspection booked, keys collected, decals issued, pet registered, amenities oriented.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Walks resident through electric, gas, water, and internet provider setup — with property-specific provider info and account-number capture.
More capabilities
Collects proof of renter's insurance, validates carrier and policy details, and logs to the resident record. Reminder cadence for non-compliant residents.
Schedules key pickup or, for smart-lock properties (PointCentral, Latch, Schlage, Yale), provisions digital access codes.
Delivers welcome packet, amenity orientation, package locker setup, parking decals, pet registration, and routes ongoing questions to the resident-services concierge.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Lease-up properties needing scalable move-in coordination
Multifamily REITs standardizing move-in across 50-500+ communities
Smart-lock equipped properties (PointCentral, Latch, Schlage, Yale)
Student housing with concurrent August / January move-in surges
Senior living with accessibility-aware move-in walkthroughs
BTR / SFR portfolios with distributed move-in workflows
Affordable / LIHTC properties with compliance-driven move-in checklists
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Residents & Maintenance
Maintenance intake, emergency triage, resident support, move-in/out, and amenities.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Move-In Coordinator.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportPointCentral, Latch, Schlage, and Yale — with time-bound move-in codes that automatically expire after the move-in window.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
