Frontdesk handles homeowner questions, board-meeting logistics, ARC (architectural review) requests, dues collection, and common-area maintenance — built for HOA management companies and community association teams. Syncs with AppFolio HOA, Buildium HOA, Yardi, RealPage, Entrata, and ResMan.
An AI receptionist for HOAs, COAs, community associations, master-planned communities, condo associations, and HOA management companies (Associa, FirstService Residential, RealManage, CCMC tier and smaller). Handles homeowner inquiries, board questions, ARC and architectural-review submissions, dues collection outreach, common-area maintenance, amenity reservations, and rule / CC&R questions. Integrates with AppFolio HOA, Buildium HOA, Yardi Voyager Condo, RealPage OneSite, Entrata Core, ResMan, CINC Systems, FRONTSTEPS / TownSq, VMS, and Vantaca.
0/7 homeowner line
Coverage
Voice, SMS, chat, email
Channels
ARC, dues, amenities, common-area
Use cases
AppFolio HOA / Buildium HOA / CINC / Vantaca / FRONTSTEPS
HOA system sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Most community association managers (CAMs) cover 5–15 associations and 500–2,000 homeowners. Every dues question, ARC submission, and lawn complaint comes through the same phone line.
Board members and committee members call about budgets, reserves, meeting logistics, and vendor status — often the same questions every month. Most of it can be answered without paging a manager.
Architectural review requests, dues outreach, pool/clubhouse reservations, and rule violations all run through homeowner-association management portals that are clunky and often ignored.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers homeowner calls and texts about dues, rules, amenities, common-area issues, parking, and pets — and routes the right ones to the right manager, vendor, or board member.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Homeowners submit ARC requests by phone, text, or chat with photos and project details. Frontdesk captures structured submissions and routes to the ARC committee in your HOA system.
More capabilities
Frontdesk reads dues balances from the HOA system, runs day-of-due reminders and tiered late outreach, documents payment plans, and writes the outcome back to the association ledger.
Homeowners book amenities (pool, clubhouse, BBQ, tennis court) and report common-area issues (broken gate, sprinkler, lighting). Frontdesk creates structured work orders and amenity reservations.
Frontdesk answers basic board / committee questions (meeting agenda, vendor status, budget high-level) and routes substantive questions to the community manager or board member.
Bidirectional sync with AppFolio HOA, Buildium HOA, Yardi Voyager Condo, RealPage OneSite, Entrata Core, ResMan, CINC Systems, FRONTSTEPS / TownSq, VMS, and Vantaca.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
HOA management companies (Associa, FirstService, RealManage, CCMC tier and smaller)
Community association managers (CAMs) covering 5–15 associations
Master-planned communities and large HOAs
Condo associations with high homeowner-call volume
Self-managed HOAs replacing voicemail with AI coverage
HOA + multifamily portfolios using AppFolio, Buildium, Yardi, or ResMan
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Property Segments
AI for affordable, BTR, SFR, short-term, HOA, mid-market, and REIT portfolios.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Receptionist for HOA-Managed Properties.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportBidirectionally. Frontdesk reads dues balances, ARC submissions, and homeowner records from AppFolio HOA and Buildium HOA, and writes back ARC requests, payment-plan notes, amenity reservations, and common-area work orders — so the HOA system stays the source of truth.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
