Frontdesk handles guest inquiries, check-in support, mid-stay maintenance, and corporate-housing extensions — built for Sonder / Blueground / Stay Alfred-style operators and traditional furnished-rental managers. Syncs with Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, and STR-specific PMS like Guesty and Hostfully.
An AI receptionist for short-term rentals, furnished rentals, corporate housing, extended-stay apartments, mid-term rentals, and Airbnb-adjacent operators in the Sonder / Blueground / Stay Alfred / Kasa / Mint House / Sentral mold. Handles guest inquiries, booking and rate questions, check-in / lockbox / smart-lock support, mid-stay maintenance and concierge requests, and corporate-housing-extension flows. Integrates with Yardi Voyager, RealPage OneSite, Entrata Core, AppFolio, Buildium, ResMan, plus STR-specific systems Guesty, Hostfully, Hospitable, and OwnerRez.
0/7
Coverage
Voice, SMS, chat, WhatsApp, email
Channels
0+ voice
Languages
Yardi / RealPage / Entrata / AppFolio / Buildium / ResMan + Guesty / Hostfully
PMS sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Short-term and furnished guests arrive at all hours and ask about codes, Wi-Fi, parking, amenities, and trash. Without 24/7 coverage, every voicemail is a bad-review risk.
A leaky faucet, broken AC, or missing kitchen item turns into a refund demand fast. STR and furnished operators need triage and dispatch on every shift.
Corporate guests extend, ask about monthly rates, change credit cards, and sometimes convert to long-term. Most furnished operators handle this with overworked account managers.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers inbound voice, SMS, chat, email, and WhatsApp from guests asking about availability, rates, amenities, pet policy, parking, and booking changes — 24/7 across every market.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Guests get instant help with check-in codes, smart-lock issues, Wi-Fi credentials, parking, trash, and arrival logistics — without paging a human at 1am.
More capabilities
Mid-stay issues (broken AC, leaky faucet, missing kitchen item, noise complaints) get triaged, escalated, and dispatched — with SMS status updates to the guest.
Corporate and long-stay guests get help with extensions, monthly rates, billing changes, and conversion to long-term leases — written back to the underlying PMS.
Bidirectional sync with multifamily PMS (Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan) and STR-specific systems (Guesty, Hostfully, Hospitable, OwnerRez) for operators who run both.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Sonder / Blueground / Stay Alfred / Kasa / Mint House / Sentral-style operators
Corporate housing and relocation providers
Furnished apartment operators with both nightly and monthly stays
Mid-term rental (30+ night) operators
Extended-stay apartment communities
Multifamily operators with a furnished / corporate program inside the building
STR operators managing 100+ units across multiple markets
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Property Segments
AI for affordable, BTR, SFR, short-term, HOA, mid-market, and REIT portfolios.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Receptionist for Short-Term & Furnished Rentals.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportNo — it augments them. Frontdesk reads availability and booking data from Guesty, Hostfully, Hospitable, or OwnerRez and writes guest conversations and maintenance tickets back. For furnished apartment operators inside a multifamily building, it also syncs with Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
