Frontdesk schedules self-guided apartment tours 24/7 across PointCentral, Latch, Schlage, and Yale smart locks. Renters get a verified access code or mobile credential, leasing teams keep their calendar free, and every tour syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
AI self-guided tour scheduler for multifamily apartment communities, lease-up properties, build-to-rent (BTR) portfolios, single-family rentals (SFR), student housing, senior living, and affordable / LIHTC operators. Smart-lock integration with PointCentral, Latch, Schlage, Yale, and ButterflyMX. Self-guided tour scheduling synced to Yardi Voyager, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, and Funnel CRM — paired with ILS leads from Apartments.com, Zillow Rentals, Zumper, and ApartmentList.
0/7
Coverage
PointCentral, Latch, Schlage, Yale
Smart-lock partners
Included
ID verification
0+
PMS systems
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Self-guided tour platforms (Tour24, EliseAI, RentCafe) often require a leasing-consultant approval — defeating the after-hours benefit. Without 24/7 booking, the self-guided promise breaks.
PointCentral, Latch, Schlage, and Yale credential delivery via SMS frequently fails on prospect phones — leaving them locked out at the unit and creating bad first impressions.
Identity verification (ID upload, selfie match) feels invasive and pushes prospects to skip self-guided in favor of competitors with simpler flows.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk books self-guided tours 24/7 across PointCentral, Latch, Schlage, Yale, and ButterflyMX — without leasing-consultant approval delays.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk handles ID verification (driver’s license upload, selfie match) and pre-screening before issuing access — protecting community safety without killing conversion.
More capabilities
Verified prospects receive smart-lock credentials via SMS or mobile app — with backup voice instructions if SMS delivery fails. Access is time-bounded to the tour window.
Frontdesk follows up during and after the tour — answering questions in real time via SMS, capturing feedback, and pushing prospects into the application funnel.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Lease-up properties unlocking 24/7 tour velocity
Stabilized communities adding self-guided as a third tour option
Multifamily REITs standardizing self-guided across 50+ communities
BTR and SFR portfolios with home-by-home self-guided tours
Student housing during pre-leasing peak windows
Senior living with family-coordinator self-guided tours
Affordable / LIHTC properties with limited office hours
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Leasing & Lead Capture
AI for inbound leasing calls, chat, ILS leads, qualification, and overflow coverage.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Self-Guided Tour Scheduler.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportTour24, EliseAI, and RentCafe self-guided platforms often require leasing-consultant approval before access is granted — defeating the after-hours benefit. Frontdesk handles approval, verification, and credential delivery autonomously 24/7 across PointCentral, Latch, Schlage, and Yale.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
