Senior living pre-leasing decisions take months and involve adult children, financial planners, and care assessments. Frontdesk handles every inbound inquiry with the patience the conversation requires, books the right next step, and runs long-cycle nurture without a lead ever going cold.
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Coverage
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Avg response
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Languages
Voice, SMS, chat, email
Channels
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Pre-leasing interest hits hardest when the construction fence is still up. Prospects find the website, drive by the site, and call to ask about floor plans, pricing, and move-in dates — usually after the construction trailer has gone dark.
A single leasing agent — or even a small team — can't qualify hundreds of prospects, run model tours, push concessions, and update the waitlist at the same time. Speed-to-lead collapses past hour one.
When the asset manager approves a new concession — one month free, $1,000 off, waived admin — every active prospect needs to hear it that day. Manual outreach across the prospect list takes a week, by which point the velocity window has closed.
Pre-leasing tours run from a trailer, a model down the block, or a single staged unit. Hours shift, the route changes, hardhat policies get added — and every prospect needs the current answer when they call at 7 PM.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
A human-quality AI voice agent answers every inbound call from the first marketing impression through stabilization. It knows which buildings deliver when, which floor plans are available, and what the current concession looks like.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk calls every new lead within 60 seconds and runs day-1, day-3, day-7, and day-14 cadences across the prospect list. When the curve dips, outbound campaigns reactivate cold leads sitting in the CRM.
More capabilities
When pricing or concessions change, Frontdesk pushes the update to every active prospect that day — by voice, SMS, or both — with the exact terms the asset manager approved.
From soft launch through 93%+ stabilization, Frontdesk owns the waitlist — ordering it, calling it, converting it — and pivots to renewal and resident services the day stabilization is hit.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
24/7 inbound coverage for adult-child and prospect calls
Long-cycle nurture across 90-180 day decisions
Tour and assessment booking with care coordinators
Deposit and reservation workflow follow-up
Reactivation on aged senior-living waitlists
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Lease-Up & Resident Experience
Pre-leasing campaign automation, lease-up velocity, new construction grand openings, resident onboarding, anniversary outreach, NPS tracking, and 5-star review collection.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by Senior living pre-leasing.
Senior living pre-leasing AI, AI for senior living lease-up, active adult pre-leasing AI, 55+ community AI leasing, AI for independent living pre-leasing.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportMost operators turn Frontdesk on 6-12 months before doors open — the moment the marketing site goes live and the first ILS listing is up. Pre-leasing demand starts earlier than people expect, and the first call you miss is a 12-month relationship you never started.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
