Frontdesk doesn't just look up tracking — it explains where the package is, what the next milestone is, when delivery will happen, and what to do if there's a delay. Across voice, web chat, SMS, Instagram DM, and marketplace messages with Shopify, WooCommerce, BigCommerce, Magento, ShipStation, ShipBob, AfterShip, Narvar context.
0%+
Tracking deflection
0+
Carriers supported
0+
Channels
0/7
Coverage
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
AfterShip / Narvar / Route tracking pages show "in transit, FedEx" but don't explain expected delivery, next milestone, or what to do if it's late. Shoppers DM, call, and ticket Gorgias / Zendesk anyway.
UPS / FedEx / USPS / DHL exception codes ("addressee not available", "weather delay") confuse shoppers. They need plain-language explanation, not a code.
Shopify, WooCommerce, BigCommerce, Magento orders that ship in 2-3 packages from ShipBob, ShipHero, ShipStation, or Stord confuse shoppers tracking by single ID.
Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop tracking views are inconsistent. Sellers need AI to bridge marketplace + carrier tracking in conversation.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk doesn't just relay tracking data — it explains where the package is, when it will arrive, what milestones remain, and what to do if there's a delay.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Orders shipping from ShipBob, ShipHero, ShipStation, Stord, Deliverr, Shopify Fulfillment Network in multiple packages are reconciled into a single conversation thread.
More capabilities
UPS, FedEx, USPS, DHL, OnTrac, LaserShip, Amazon Logistics, Royal Mail, Canada Post, Aramex, DPD, and 800+ international carriers via AfterShip and 17track.
Voice, SMS, web chat, Instagram DM, TikTok, WhatsApp, Facebook Messenger, Apple Business Chat, Google Business Messages, and Amazon / eBay / Etsy / Walmart Marketplace / TikTok Shop messages — same context everywhere.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify Plus brands with high split-shipment volume
WooCommerce, BigCommerce, Magento merchants drowning in tracking questions
Furniture and home goods with white-glove delivery
Subscription brands using Recharge, Bold
Multi-location retail with Square, Clover, Lightspeed
Marketplace sellers on Amazon, eBay, Etsy, Walmart, TikTok Shop
International brands with 800+ carriers
B2B wholesale on Shopify B2B, BigCommerce B2B, Magento B2B
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Orders & Shipping Support
AI for WISMO, tracking, shipping delays, address corrections, and fulfillment status.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Order Tracking Assistant.
AI order tracking assistant for Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, BigCommerce B2B, Magento (Adobe Commerce), Salesforce Commerce Cloud, Wix Commerce, Squarespace Commerce, Square, Clover, Lightspeed Retail, NetSuite SuiteCommerce ecommerce and retail brands. Built for D2C apparel and fashion, jewelry, furniture and home goods, consumer electronics, beauty, pet supplies, grocery, cannabis, sporting goods, B2B wholesale, and multi-location retail. Replaces static AfterShip / Narvar / Route tracking pages, Klaviyo / Attentive / Postscript tracking emails, and Gorgias / Zendesk / Re:amaze WISMO macros with a conversational AI across voice, SMS, web chat, Instagram DM, TikTok Shop, WhatsApp, Facebook Messenger, Apple Business Chat, Google Business Messages, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportAfterShip and Narvar provide a static tracking page. Frontdesk adds two-way conversation across voice, chat, SMS, DM, and marketplace — and translates carrier codes, explains milestones, and proactively reaches out on exceptions.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
