How is this different from a chatbot?

A chatbot lives on your website and types. Frontdesk picks up phone calls in natural conversation. Most clients reaching out about counseling prefer phone over typing.

Does the AI sound robotic?

No. Frontdesk uses conversational AI voice with natural pacing, handles interruptions, and pauses for context. Most callers do not realize they are talking to AI.

What if the client needs immediate help?

AI detects crisis language and routes immediately to 988 Lifeline, your on-call clinician, or your configured emergency line.

How does pricing compare to live virtual receptionists?

Live services like WellReceived run $250 to $500/month for counseling plans. Ruby runs $285+/month. Frontdesk is $109/month flat with AI handling 95% of calls and human escalation available.

After Hours

After-Hours Virtual Receptionist for Counseling

Frontdesk runs 24/7 with same training, same voice, same EHR sync.

Start Free Book a Demo

The problem

What you lose without Virtual Receptionist for Counseling (After Hours).

After-hours calls go to voicemail

Weekend coverage gaps

Crisis calls overnight

How Frontdesk solves it

Virtual Receptionist for Counseling tuned for After Hours.

Trained for counseling conversations

After Hours get an AI receptionist tuned for sensitivity. The voice, intake questions, and pacing all reflect the clinical context.

Books into SimplePractice, TherapyNotes, Headway

Native EHR sync. Appointments land in your calendar before the call ends.

HIPAA + BAA on every plan

Business Associate Agreement included. SOC 2 Type II. HITRUST-aligned. PHI encrypted end-to-end.

Crisis routing to 988

AI detects crisis language and routes immediately to 988, your on-call clinician, or a configured emergency line.

Bilingual coverage on every plan

English and Spanish standard. AI detects caller language automatically.

No per-call fees

Flat $109/month. Compare to live virtual receptionist services at $250 to $1,500/month.

FAQ