How is it different from Zendesk or Intercom?

Zendesk and Intercom are databases. AI ticketing actively classifies, routes, and resolves, so your team only sees the tickets that need a human.

Can it integrate with my existing helpdesk?

Yes. Zendesk, Intercom, HubSpot Service, Freshdesk, and most major helpdesks via bi-directional sync.

Can ticket buttons trigger automations?

Yes. A ticket can include fields like refund initiated, replacement approved, or escalation needed. Changing the field or clicking an action button can trigger a sequence, webhook, confirmation message, or internal task.

Does it work across channels?

Yes. Phone, SMS, email, chat, web forms all create unified tickets.

How much does it cost?

Plans start free. Most customers replace a per-agent helpdesk seat. Typically a net cost cut.

Ticket Action Buttons

Ticket Action Buttons for Support Automation

Frontdesk turns ticket fields and buttons into workflow triggers. A rep can click Refund approved, Send replacement, or Escalate to manager, and the right sequence runs automatically.

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The problem

What you lose without AI Ticketing (Ticket Action Buttons).

Agents switching tools after every ticket decision

Refunds, replacements, and escalations handled from memory

No clear audit trail for who triggered each action

How Frontdesk solves it

AI Ticketing tuned for Ticket Action Buttons.

Auto-creates tickets from every channel

Every ticket action buttons call, text, chat, and email becomes a structured ticket, no manual entry.

AI classifies and routes

Tickets categorized by intent, urgency, and topic, and routed to the right team automatically.

Runs action buttons from tickets

Add ticket buttons and true/false fields that trigger sequences, webhooks, refunds, confirmations, and internal follow-ups.

Deflects repetitive tickets

The AI resolves common questions before they ever reach a human. Cutting volume 50%+.

SLA tracking

Auto-escalation, SLA timers, and breach alerts built in.

CRM + helpdesk sync

Native integrations with Zendesk, Intercom, HubSpot, Salesforce, or run Frontdesk standalone.

FAQ