Business communication is the flow of information inside a company and between the company and its customers. It spans phone, email, text, chat, and meetings, and it determines how quickly and clearly work gets done.
As channels multiplied, the challenge shifted from having tools to keeping them connected, so context carries from a call to a text to an email without anyone repeating themselves.
Frontdesk unifies customer communication on one AI agent across phone, SMS, email, and chat, logging every interaction to one timeline per contact.