Frontdesk books in-store shopping appointments via voice, SMS, web chat, Instagram DM, and TikTok DM — synced bidirectionally with Square POS, Clover, Lightspeed Retail, Shopify POS, WooCommerce, BigCommerce, and Magento — so shoppers can reserve a stylist, fitting room, or private slot 24/7.
0/7 booking
Coverage
-0-70%
No-show reduction
Voice, SMS, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Shoppers don't want to call between 10am-6pm to book a fitting room or stylist. Without 24/7 voice + SMS booking, they go to a competitor with online booking — or don't book at all.
Square Appointments, Clover Appointments, Lightspeed Retail X-Series, and Shopify Appointments each have their own booking UI — but none coordinate inventory, customer history, or VIP tier across platforms.
Without reminder calls and SMS confirmations, no-show rates hit 25-35%. Stylists and floor associates sit idle. Square POS, Clover, and Lightspeed cannot proactively reach out at scale.
Every booking call is 5-10 minutes of associate time. At a busy multi-location chain, that's hours per day pulled away from in-store shoppers.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk takes appointment bookings via inbound voice, outbound voice (call-back), SMS, MMS, web chat, WhatsApp, Instagram DM, TikTok DM, and email — synced with Square Appointments, Clover Appointments, Lightspeed Retail X-Series, and Shopify Appointments.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk matches shoppers to the right stylist, personal shopper, or sales associate — based on past purchases (Shopify / WooCommerce / BigCommerce / Magento / Square POS / Clover history), language preference, VIP tier (Yotpo, Smile.io, LoyaltyLion), and time-slot availability.
More capabilities
Frontdesk routes shoppers to the best store — based on inventory (live across Square POS / Clover / Lightspeed / Shopify POS), travel distance, parking, and stylist availability.
Frontdesk sends save-the-date, confirmation, day-before reminder, day-of arrival prompt, and post-appointment thank-you — across voice, SMS, WhatsApp, Instagram DM, TikTok DM, and email — with no-show recovery flows.
Frontdesk follows up post-appointment with a thank-you, asks for a Yotpo Reviews / Trustpilot / Bazaarvoice / Stamped.io / Reviews.io / Judge.me / Google Reviews review, and delivers a personalized post-appointment promo.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Luxury and by-appointment-only retail (jewelry, watches, designer)
Bridal and formalwear appointments
Suit fittings and tailoring
Eyewear and optometry consultations
Beauty consultations and color matching
Hair salon, barber, and spa appointments
Electronics, mattress, and furniture demos
Cannabis dispensary and budtender consultations
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Brick-and-Mortar
AI for BOPIS, curbside, personal shopper, events, and in-store experiences.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Appointment Shopping Scheduler.
Built for brick-and-mortar retail appointment booking, private shopping appointments, by-appointment-only luxury retail, personal stylist sessions, jewelry consultations, eyewear fittings, bridal appointments, suit fittings, watch viewings, in-store concierge, designer one-on-ones, gallery viewings, electronics demo appointments, mattress and furniture viewings, cannabis dispensary consultations, beauty consultations, hair salon and barber appointments. Replaces or augments Square Appointments, Clover Appointments, Lightspeed Retail X-Series, Shopify Appointments, Acuity Scheduling, Calendly, Bookedin, Booksy, Mindbody, Glossgenius, Schedulicity, BookSteam, Setmore, SimplyBook.me, and Vagaro with two-way conversational AI.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportSquare Appointments, Clover Appointments, Lightspeed Retail X-Series, Shopify Appointments, Acuity Scheduling, Calendly, Bookedin, Booksy, Mindbody, Glossgenius, Schedulicity, BookSteam, Setmore, SimplyBook.me, and Vagaro are booking UIs — but cannot have a two-way voice or SMS conversation, can't match shoppers to stylists based on history, and can't route across multi-location inventory. Frontdesk does all three across Square POS, Clover, Lightspeed, Shopify POS, WooCommerce, BigCommerce, and Magento.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
