Frontdesk collects in-store experience feedback across voice, SMS, web chat, Instagram DM, and TikTok DM — synced with Square POS, Clover, Lightspeed Retail, Shopify POS, WooCommerce, BigCommerce, and Magento — so multi-location retail teams hear every shopper, fix issues fast, and surface review-eligible NPS promoters.
+0-80%
Response rate lift
< 0 min
Escalation time
Voice, SMS, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
SurveyMonkey, Typeform, Delighted, Medallia, Qualtrics, Birdeye, Podium, ReviewTrackers, and GatherUp send email surveys after a Square POS, Clover, Lightspeed, or Shopify POS purchase — but nobody opens them.
A frustrated shopper writes a 1-star Google Review three days later — instead of telling the store manager at the moment of friction. Square POS, Clover, Lightspeed, and Shopify POS receipts have no real-time feedback loop.
A delighted shopper would leave a glowing Yotpo Reviews, Trustpilot, Bazaarvoice, Stamped.io, Reviews.io, Judge.me, or Google Reviews — but nobody asks at the right moment.
Without store-level NPS feedback rolled up across Square POS, Clover, Lightspeed, and Shopify POS locations, head-office cannot identify the underperforming store or the breakout one.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk follows up post-visit via voice (outbound), SMS, MMS, WhatsApp, Instagram DM, TikTok DM, and email — collecting NPS, CSAT, and qualitative feedback — synced with Square POS, Clover, Lightspeed, Shopify POS, WooCommerce, BigCommerce, and Magento.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
When a shopper gives a low NPS or detractor comment, Frontdesk immediately escalates to the store manager (via Slack, email, voice) and creates a Gorgias / Zendesk / Re:amaze / Intercom / Help Scout / Front / Tidio ticket with full context.
More capabilities
Delighted shoppers (NPS 9-10) get immediately routed to leave a Yotpo Reviews, Trustpilot, Bazaarvoice, Stamped.io, Reviews.io, Judge.me, or Google Reviews review — with one-click links pre-filled to maximize conversion.
Frontdesk surfaces store-level NPS, CSAT, response rate, recovery rate, and review-conversion rate across all Square POS, Clover, Lightspeed, and Shopify POS locations — so head-office spots underperformers and breakout stores.
Frontdesk captures associate-level feedback (with shopper consent) — surfacing top performers, coaching opportunities, and outliers across Square POS, Clover, Lightspeed, Shopify POS, WooCommerce, BigCommerce, and Magento.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Multi-location retail in-store NPS
Single-store CSAT collection
Apparel, beauty, jewelry, electronics, cannabis feedback
Hair salon, barber, spa post-visit feedback
Restaurant and food-service alternative to comment cards
Brick-and-mortar reputation management
Yotpo Reviews / Trustpilot / Bazaarvoice / Google Reviews collection
Associate performance feedback
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
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AI for BOPIS, curbside, personal shopper, events, and in-store experiences.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI In-Store Experience Feedback.
Built for in-store experience feedback, post-visit NPS, customer experience surveys, multi-location retail feedback, in-store CSAT collection, store-level reputation management, store associate review collection, mystery shopper alternative, in-store complaint capture, real-time issue escalation, in-store feedback dashboard, Yotpo Reviews collection, Trustpilot, Bazaarvoice, Stamped.io, Reviews.io, Judge.me, Google Reviews collection, in-store comment cards, and digital comment-card replacement. Replaces or augments SurveyMonkey, Typeform, Delighted, Medallia, Qualtrics, Birdeye, Podium, ReviewTrackers, GatherUp, Yotpo, Trustpilot, Bazaarvoice, Stamped.io, Reviews.io, and Judge.me with two-way conversational AI.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportSurveyMonkey, Typeform, Delighted, Medallia, Qualtrics, Birdeye, Podium, ReviewTrackers, and GatherUp send email survey links — but cannot place outbound voice calls, can't escalate detractors in real time, and can't route promoters to Yotpo / Trustpilot / Bazaarvoice / Stamped.io / Reviews.io / Judge.me / Google Reviews. Frontdesk does all three across Square POS, Clover, Lightspeed, Shopify POS, WooCommerce, BigCommerce, and Magento.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
