Frontdesk handles end-to-end ABA waitlist management — capturing new waitlist entries, prioritizing by funding source, sending periodic position updates, and firing outbound cancellation-fill campaigns within 5 minutes. Pushes waitlist status into CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. HIPAA-compliant by design.
< 0 min
Cancellation-fill
0/7
Coverage
0+
Languages
CentralReach, Catalyst, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Autism diagnostic and BCBA evaluation waitlists run 12-18 months. Without periodic position updates, parents take the first available slot elsewhere — leaving waitlists with phantom entries.
When a BCBA evaluation or RBT session cancels, the slot needs to go to the waitlist within minutes — not hours. Manual waitlist outreach is slow and inconsistent.
A Medicaid waiver cancellation should go to a Medicaid waitlist — not a commercial autism mandate client. Manual matching drops the ball.
Spanish, Mandarin, Vietnamese, Tagalog, Korean-speaking parents on the waitlist need bilingual updates and cancellation-fill offers.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk captures new waitlist entries, prioritizes by funding source, urgency, proximity, and time-on-waitlist — building a structured queue inside CentralReach, Rethink, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, TheraBe.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Sends periodic HIPAA-compliant SMS updates to waitlist families — letting them know where they stand and how soon to expect an opening.
More capabilities
When an ABA evaluation or session cancels, Frontdesk fires outbound SMS + voice to the matched waitlist within 5 minutes — first parent to confirm gets the slot.
Matches cancellation slots to waitlist entries by funding source — Medicaid waiver to Medicaid waitlist, commercial autism mandate to commercial waitlist, TRICARE Echo to TRICARE waitlist.
Frontdesk syncs waitlist status with the full ABA EHR + practice management stack.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Autism diagnostic waitlists
BCBA evaluation waitlists
RBT-team waitlists
Medicaid waiver-only waitlists
Commercial autism mandate waitlists
TRICARE Echo waitlists
School-district ABA waitlists
Bilingual ABA waitlists
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from ABA / Autism Services
AI for ABA clinics, BCBA scheduling, parent intake, RBT coordination, Medicaid.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI ABA Clinic Waitlist Management.
Purpose-built for ABA clinics with long waitlists — autism diagnostic waitlists, BCBA evaluation waitlists, RBT-team waitlists, Medicaid waiver-only waitlists, commercial autism mandate waitlists, TRICARE Echo waitlists, school-district ABA waitlists, and bilingual ABA waitlists. Handles waitlist intake, funding-source prioritization (Medicaid waiver, commercial autism mandate, TRICARE Echo, BCBS Federal, school-district, self-pay), periodic position updates, cancellation-fill outbound campaigns within 5 minutes, and bilingual Spanish / Mandarin / Vietnamese / Tagalog / Korean waitlist communication. Integrates with CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, TheraBe, SimplePractice, TherapyNotes, Jane App, and Fusion Web Clinic. Eligibility via Availity, Office Ally, Trizetto, Waystar, Change Healthcare. HIPAA-compliant by design.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportWithin 5 minutes of cancellation detection in CentralReach, Rethink, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, TheraBe, Frontdesk fires outbound SMS + voice to the matched waitlist. First parent to confirm gets the slot, and the session is booked automatically.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
