Frontdesk runs a 24/7 AI crisis triage line for mental health, counseling, and psychiatry practices. It detects crisis indicators in voice and SMS, performs a live warm handoff to on-call clinicians, routes to the 988 Suicide & Crisis Lifeline, coordinates mobile crisis teams where available, and creates a HIPAA-compliant audit log of every interaction.
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Crisis detection
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On-call warm handoff
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Coverage
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Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
When a client in crisis calls a private practice after hours, voicemail is not safe — but most solo therapists and small group practices cannot afford the $3,000–$6,000/month for a 24/7 human answering service that knows their clinical context.
Rotating on-call coverage means clinicians get woken up for non-crisis questions (refill requests, scheduling) — and burn out before the actual crisis calls arrive.
The 988 Suicide & Crisis Lifeline exists, but most outpatient practices have no formal protocol for warm-handoff routing — and no audit log proving they did.
When a crisis call happens at 2am, the practice needs a HIPAA-compliant audit log of what was said, what was triaged, and what was escalated. Most practices end up with a clinician's memory and a chart note.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk detects crisis indicators in real time — suicidal ideation, self-harm, abuse disclosure, acute psychosis, controlled-substance overdose — in voice and HIPAA-compliant SMS, in 30+ languages.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk performs a live warm handoff to the on-call clinician — passing the full crisis context, the caller's history (if known), and the clinical chart from SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic.
More capabilities
Frontdesk performs a HIPAA-compliant warm handoff to the 988 Suicide & Crisis Lifeline per your practice's crisis policy — with a documented audit trail.
Where mobile crisis teams or co-responder programs are available, Frontdesk coordinates the dispatch — and where they are not, it coordinates 911 / EMS per your protocol.
Every crisis call and SMS is logged with full HIPAA compliance — transcript, escalation chain, outcome, time stamps, and audit metadata. Available for review, clinical chart, and compliance audits.
You define the crisis policy — keywords, escalation matrix, on-call rotation, 988 routing rules, mobile-crisis-team availability, emergency-contact rules. Frontdesk executes it consistently.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo therapist private practices
Group counseling practices with on-call rotation
Psychiatry and PMHNP clinics
Community mental health centers
EAP-paneled practices
Crisis-focused outpatient programs
University counseling centers
Veterans mental health practices
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
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Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Crisis Line Triage.
Built for practices that already feel the weight of after-hours coverage — solo therapists who cannot afford a 24/7 answering service, group counseling practices with rotating on-call clinicians, psychiatry clinics with prescribers on call, community mental health centers, and EAP-paneled groups. Frontdesk crisis triage is layered on top of your normal Frontdesk receptionist — same EHR sync (SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic), same Spanish / Mandarin / Vietnamese / ASL routing, same HIPAA-compliant audit logging — with an additional crisis-policy engine that you control. Routes to 988 Suicide & Crisis Lifeline, on-call clinicians, mobile crisis teams, and emergency services per your escalation matrix. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk is designed for safe triage — not replacement of clinical judgment. Every crisis interaction is escalated to a human clinician within 30 seconds, and 988 Suicide & Crisis Lifeline routing is one tap away. The system is HIPAA-compliant by design: we sign a BAA, encrypt PHI in transit and at rest, log every interaction for audit, and restrict access via SSO + RBAC.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
