Frontdesk verifies commercial, Medicare, Medicaid, and EAP benefits for mental health practices in real time. It runs eligibility through Availity, Office Ally, Trizetto Provider Solutions, Waystar, and Change Healthcare, delivers a Good Faith Estimate per the No Surprises Act, and pushes verified benefits into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic.
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Verification time
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Payor coverage
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Denial reduction
Spring, Lyra, Modern, +
EAP networks
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Calling payors, navigating IVRs, and verifying benefits across BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare, Medicaid, and EAP networks takes 10–20 minutes per new client — done manually between sessions.
Mistakes in verification — wrong network status, wrong copay, wrong deductible, missing prior-auth — lead to denied claims and surprise bills. Clients churn after one billing surprise.
EAP networks (Spring Health, Lyra, Modern Health, Magellan) each have different allotment structures — 6 sessions, 8 sessions, 12 sessions — and tracking remaining allotment per client is rarely automated.
The No Surprises Act requires a Good Faith Estimate for self-pay and out-of-network clients — but most practices skip it or deliver it late, exposing them to compliance risk.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs eligibility verification in real time through Availity, Office Ally, Trizetto Provider Solutions, Waystar, and Change Healthcare — across every major mental health payor.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk verifies EAP allotments at intake and tracks remaining sessions per client across Spring Health, Lyra, Modern Health, Magellan, ComPsych, Anthem EAP, and others.
More capabilities
For panel clinicians, Frontdesk verifies credentialing status, panel enrollment, and per-network reimbursement rates — across Headway, Alma, SonderMind, Grow Therapy, Two Chairs, and Talkspace Business.
Frontdesk auto-generates and delivers Good Faith Estimates per the No Surprises Act for self-pay and out-of-network clients — with timestamps, signatures, and audit log.
For out-of-network clients, Frontdesk sets up superbill delivery — monthly or per-session — with the correct CPT codes, diagnosis codes, and provider information.
Verified benefits, copays, deductibles, prior-auth status, and EAP allotments push directly into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo therapist private practices
Group counseling practices
Psychiatry and PMHNP clinics
Headway / Alma / SonderMind / Grow Therapy panel clinicians
Two Chairs and Talkspace Business affiliates
EAP-paneled practices (Spring Health, Lyra, Modern Health)
Self-pay and out-of-network practices
Community mental health centers
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Mental Health Insurance Verification.
Purpose-built for solo therapists, group counseling practices, psychiatry clinics, and panel clinicians on Headway, Alma, SonderMind, Grow Therapy, Two Chairs, and Talkspace Business. Verifies BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare Part B mental health, Medicaid mental health (state-specific), and EAP allotments from Spring Health, Lyra, Modern Health, and Magellan — through Availity, Office Ally, Trizetto Provider Solutions, Waystar, and Change Healthcare. Delivers Good Faith Estimates per the No Surprises Act, sets up superbills for out-of-network clients, and syncs verified benefits into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, and Practice Better. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk integrates directly with Availity, Office Ally, Trizetto Provider Solutions, Waystar, and Change Healthcare to verify BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare Part B mental health, Medicaid mental health, and EAP allotments — in real time, with the verified benefits pushed into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
