Frontdesk provides a dedicated AI suicide-risk triage layer for mental health, counseling, and psychiatry practices. It runs real-time suicide-ideation detection in voice and SMS, applies Columbia Suicide Severity scoring, performs a live warm handoff to on-call clinicians and the 988 Suicide & Crisis Lifeline, and creates a HIPAA-compliant audit log of every interaction.
< 0s
Detection latency
< 0s
On-call warm handoff
0/7
Coverage
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Clients in crisis rarely say "I am suicidal" — they say "I am tired of this" or "I do not want to be here anymore." Human staff often miss these signals on busy days.
The Columbia Suicide Severity Rating Scale (C-SSRS) is the gold standard — but applying it consistently across front-desk, intake coordinator, and on-call requires training and discipline that smaller practices cannot maintain.
When a clinician decides to route to 988 Suicide & Crisis Lifeline, it should be one tap — but most outpatient practices have no system that performs a warm handoff with audit logging.
When a client dies by suicide, the practice needs a HIPAA-compliant audit log of every interaction — what was said, what was scored, what was escalated, and when. Most practices have only the clinician's memory.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk detects suicidal ideation, plan, intent, and means access in real time across voice and SMS — both explicit and implicit signals — in 30+ languages.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk applies C-SSRS scoring per your practice's policy — capturing ideation, intensity, behavior, and lethality — and triggers escalation per your risk thresholds.
More capabilities
Frontdesk performs a live warm handoff to the on-call clinician — passing the full crisis context, the C-SSRS score, the caller's history, and the clinical chart from SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic.
Frontdesk performs a HIPAA-compliant warm handoff to the 988 Suicide & Crisis Lifeline, Veterans Crisis Line, Crisis Text Line, or the Trevor Project per your policy — with a documented audit trail.
Every suicide-risk interaction is logged with full HIPAA compliance — transcript, C-SSRS score, escalation chain, outcome, time stamps, and audit metadata.
For known high-risk clients, you can configure per-client policy overrides — stricter detection thresholds, auto-escalation, family-contact rules, and means-restriction protocols.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo therapist private practices
Group counseling practices
Psychiatry and PMHNP clinics
Community mental health centers
University counseling centers
Veterans mental health practices
LGBTQ+ specialty practices
Crisis-focused outpatient programs
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Mental Health & Counseling
AI for therapists, psychiatry, trauma, eating disorders, couples and family therapy.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Suicide Risk Triage & Live Escalation.
Designed for practices that take suicide risk seriously — solo therapists, group counseling practices, psychiatry and PMHNP clinics, community mental health centers, university counseling centers, and veterans mental health practices on SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, and Practice Better. Detects suicidal ideation, plan, intent, and means access in real time across voice and SMS in 30+ languages (Spanish, Mandarin, Vietnamese, Tagalog, Korean, Portuguese, Haitian Creole, Russian, Arabic, ASL routing). Performs warm handoff to 988 Suicide & Crisis Lifeline, Veterans Crisis Line, Crisis Text Line, and the Trevor Project per your policy. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk is designed as a triage layer — not a replacement for clinical judgment. Every detected suicide-risk interaction is escalated to a human clinician within 60 seconds, and 988 Suicide & Crisis Lifeline warm handoff is one tap away. We continuously evaluate false-positive and false-negative rates with clinical advisors, and provide a false-positive review queue for ongoing oversight.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
