Frontdesk runs the entire group therapy coordination workflow — capturing RSVPs across voice, SMS, and email, screening new group members, verifying insurance, managing waitlists for full groups, and pushing rosters into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic.
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RSVP capture
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Attendance lift
0/7
Coverage
SimplePractice, TherapyNotes, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Group therapy lives on consistent attendance — a 12-week DBT skills group with 3 missing members loses clinical cohesion. Most practices have no automated attendance tracking or dropout recovery.
Each new group member needs screening for fit — diagnosis, modality match, group cohesion. Solo clinicians end up doing it themselves between sessions.
Group therapy is billed under CPT 90853 — but coverage varies by plan, by group type, and by indication. Verification mistakes lead to denials.
A 10-member group needs 10 reminders, 10 confirmations, and 10 follow-ups every week. Front desk drowns in coordination.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs new-member screening for each group — assessing diagnosis fit, modality fit, group cohesion, and contraindications.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk captures weekly RSVPs across voice, HIPAA-compliant SMS, and email — and pushes attendance into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic.
More capabilities
When a group is full, Frontdesk maintains a waitlist — and notifies waitlisted members within 5 minutes when a slot opens.
Frontdesk verifies group therapy benefits through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — including CPT 90853 (group psychotherapy) coverage rules.
Frontdesk fires weekly reminders to every group member — and runs dropout recovery campaigns when a member misses 2+ sessions.
Frontdesk pushes the group roster and weekly attendance into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic — with per-member clinical notes when appropriate.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
DBT skills group practices
CBT group practices
IFS group practices
Trauma group practices
Eating disorder group practices
SUD group practices (IOP, PHP)
Parenting group practices
Community mental health center group programs
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Group Therapy RSVP & Coordination.
Built for group therapy practices running DBT skills groups, CBT groups, IFS groups, support groups, psychoeducation groups, AA / NA / SMART Recovery groups, trauma groups, eating disorder groups, and parenting groups using SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, and Practice Better. Handles group member screening, RSVP capture across voice / SMS / email, attendance tracking, waitlist management for full groups, insurance verification (BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare, Medicaid, EAP), recurring weekly session reminders, dropout recovery, and roster sync into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFor each group (DBT skills, CBT, IFS, trauma, ED, SUD, parenting), Frontdesk runs new-member screening — assessing diagnosis fit per inclusion criteria, modality fit, group cohesion, and contraindications (acute crisis, active substance use). The screen is shared with the group clinician before the member joins.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
