VoIP, or Voice over Internet Protocol, turns your voice into data packets and sends them over the internet. It replaces the traditional phone line with a connection you already pay for, which is why business phone service has almost entirely moved to VoIP.
Because the call lives in software, VoIP carries features that copper lines never could: routing rules, transcription, analytics, and integrations, all configurable without a technician or new hardware.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.