Frontdesk is property management call center AI that consolidates your shared service center, BPO, and overflow vendors into one 24/7 AI contact center — handling prospect calls, resident maintenance, delinquency outreach, and renewals across Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
0/7
Coverage
< 0.0s
Avg response
0+
Languages
Voice, SMS, chat, email
Channels
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Per-call and per-FTE pricing models punish growth. Adding portfolios means adding agents, training, and QA overhead — at $20 to $40 per qualified lead handled.
Contact center agents juggle 20 to 100 communities. Floor plans, pricing tiers, pet policy, parking, and current specials drift quickly — and agents fall back on transfers or callbacks.
ILS lead volume from Zillow, Apartments.com, Apartment List, and Rent. spikes in evenings and weekends. Contact centers queue calls, ring through to voicemail, or escalate to leasing offices that are closed.
Most contact centers focus on leasing. Maintenance triage, delinquency outreach, and renewal campaigns require additional vendors, in-office staff, or separate contracts.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every call in under a second and runs outbound voice campaigns at portfolio scale — without per-minute or per-call pricing.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk maintains live community knowledge — floor plans, pricing, specials, pet policy, parking — and updates instantly when policies change.
More capabilities
Beyond leasing, Frontdesk handles resident calls, maintenance triage, delinquency outreach, and renewal campaigns — eliminating multi-vendor contact center stacks.
Frontdesk writes natively to your PMS and provides contact center-grade dashboards for AI quality, conversion, and cost-per-lead.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Replace shared service centers and BPO contact centers (Sutherland, TaskUs, Concentrix)
Augment LeaseHawk LIVE, Knock CRM, or Anyone Home with AI overflow
24/7 after-hours and weekend coverage at portfolio scale
Resident-side maintenance triage and delinquency outreach
Spanish, Mandarin, Vietnamese coverage without bilingual agent tiers
Acquisition integration without contact center retraining
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Use Cases & Workflows
Apartment answering services, contact centers, CRM automation, lead response, maintenance and renewal automation, AI chatbot, and resident communication platforms.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by Multifamily Contact Center AI.
Multifamily operators searching for multifamily contact center AI, apartment contact center automation, or property management call center AI are typically running shared service centers, BPO contracts (Sutherland, TaskUs, Concentrix), or LeaseHawk LIVE — and trying to cut cost-per-call while improving speed-to-lead and resident NPS. Frontdesk replaces the contact center entirely or augments it as overflow, handling inbound and outbound voice, SMS, chat, and email across conventional multifamily, BTR, SFR, student housing, senior living, affordable, and military housing portfolios.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportLeaseHawk LIVE and Anyone Home use live agents with per-call or per-FTE pricing. Frontdesk is a multifamily contact center AI that scales without per-call pricing, knows your communities natively, and writes directly to Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
