Frontdesk is the AI VA for apartments that handles inbound calls, prospect follow-up, tour bookings, maintenance intake, rent reminders, and renewal outreach — across Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan — without offshore staffing, training cycles, or PTO.
0/7
Coverage
< 0.0s
Avg response
0+
Languages
Voice, SMS, chat, email
Channels
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Every concession update, new floor plan, pet policy change, or PMS workflow tweak requires retraining your VA team. Knowledge drifts, and onboarding new VAs takes weeks.
Even offshore coverage has gaps — and most VAs do not handle live inbound voice calls. Prospects calling from Zillow, Apartments.com, or Google LSA after hours still hit voicemail.
VAs typically work from screen-shared sessions or email handoffs. Lead data, guest cards, and tour bookings end up double-entered in Yardi RentCafe, RealPage OneSite, or Entrata — with frequent attribution errors.
Most property management VAs are chat and email only. Emergency maintenance triage, outbound delinquency calls, and renewal negotiations require additional vendors or in-office staff.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk handles live inbound calls and runs outbound voice campaigns for tour confirmations, no-show recovery, rent reminders, and renewals.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk writes directly to your PMS — no screen-shared VA sessions, no email handoffs, no duplicate guest cards.
More capabilities
Beyond leasing, Frontdesk handles resident calls and SMS for maintenance, packages, amenity hours, and rent payment guidance — including emergency dispatch.
Frontdesk is one virtual assistant that scales infinitely, never quits, never takes PTO, and updates instantly when policies change.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Replace offshore VA teams handling ILS follow-up and guest card entry
24/7 inbound and outbound voice that VAs cannot provide
Maintenance triage and emergency dispatch as resident-side VA replacement
Tour confirmation and no-show recovery campaigns
Bilingual prospect support without bilingual VA staffing
Acquisition integration without VA retraining cycles
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Use Cases & Workflows
Apartment answering services, contact centers, CRM automation, lead response, maintenance and renewal automation, AI chatbot, and resident communication platforms.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by Property Management Virtual Assistant AI.
Operators searching for a property management virtual assistant AI, virtual assistant for property managers, or AI VA for apartments are typically trying to replace offshore Filipino or LATAM VAs that handle ILS follow-up, guest card data entry, tour confirmations, and resident SMS. Frontdesk replaces that VA function entirely with a 24/7 AI that already speaks Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan natively — no training period, no turnover, no time-zone gaps, and full audit trails for every interaction.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportOffshore VAs require training cycles, take PTO, turn over frequently, and typically cannot handle live inbound voice calls. Frontdesk is a property management virtual assistant AI that handles voice, SMS, chat, and email 24/7 with native PMS access to Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
