Contact Management: Every Lead from Every Channel in One Database
Frontdesk CRM captures contacts from phone calls, chat, SMS, forms, and imports. Every lead is stored with full interaction history, tags, notes, and custom fields.
How It Works
Contacts are created automatically from AI receptionist calls, chatbot conversations, form submissions, and CSV imports. Each contact record includes all interactions, call transcripts, and messages in a single timeline.
- Auto-created from calls, chats, and form submissions
- Full name, phone, email, and address fields
- Tags and notes per contact
- Custom fields per contact
- Full interaction timeline
- Search and filter by any field
- CSV import and export
Who Uses This
Multi-channel businesses
Capture contacts from phone, chat, and forms into one database without manual data entry.
Sales teams
See every interaction a lead has had before calling them back.
Service businesses
Track customer history across multiple service visits and channels.
Frequently Asked Questions
Are duplicate contacts merged automatically?
Frontdesk matches by phone number and email to avoid creating duplicate records from the same caller.
Can I search contacts by custom field values?
Yes. The contacts list supports filtering by name, phone, email, tag, and custom field.