API and Webhooks: Build Custom Integrations with Every Call Event
Frontdesk exposes a full REST API and webhook system for custom integrations. Every call event — start, end, transfer, intake submission — can trigger a webhook to your server.
How It Works
Generate an API key in your dashboard settings. Configure webhook endpoints per event type. Frontdesk posts structured JSON payloads on every trigger — call transcript, contact data, outcome, and metadata included.
- REST API for reading and writing call data
- Webhook callbacks for every call event
- Structured JSON payloads with full call context
- API key authentication
- Custom integration with any internal system
- Use for custom CRM sync, real-time dashboards, and automated follow-up
Who Uses This
Custom CRM pipelines
Push call data directly into your internal CRM on every call end without going through a third-party tool.
Real-time dashboards
Stream call events to a dashboard that shows active calls, outcome tracking, and lead volume in real time.
Automated follow-up
Trigger follow-up emails or tasks in your task management system immediately when an intake form completes.
Frequently Asked Questions
What events does the webhook system support?
Webhooks fire on call start, call end, transfer initiated, intake form completed, and voicemail received.
What data is included in webhook payloads?
Payloads include the call transcript, AI summary, contact data, call outcome, duration, and all intake form answers.