Call Transcription: Automatic Transcripts and Summaries for Every Call
Every call your AI receptionist handles is automatically transcribed and summarized. The full transcript and a structured summary are stored in your dashboard and pushed to your CRM.
How It Works
Transcription runs automatically on every call — no setup required. After the call, the transcript appears in the Calls and Logs section alongside the AI-generated summary, intent tags, and outcome.
- Full word-for-word transcript
- AI-generated call summary
- Intent tagging: new lead, service request, complaint, and more
- Outcome tracking: booked, transferred, callback, no action
- Searchable from the calls dashboard
- Synced to CRM automatically
Who Uses This
Lead review
Read call summaries every morning to see what callers needed, what was booked, and what needs follow-up.
CRM record enrichment
Every CRM contact created from a call includes the transcript and summary so your team has full context before calling back.
Dispute resolution
Reference the transcript to verify exactly what was said during a call, including booking details and commitments.
Frequently Asked Questions
Is transcription automatic or do I need to turn it on?
Transcription runs automatically on every call with no setup required.
Can I search transcripts?
Yes. The calls dashboard includes full-text search across all transcripts.