Call Recording: Record and Review Every AI Receptionist Conversation
Call recording captures the full audio of every call your AI receptionist handles. Recordings are stored in your dashboard alongside the transcript and call summary.
How It Works
Toggle Record Calls on in Advanced Settings. Optionally enable Record Transferred Calls to capture the full conversation including the transferred portion, combined into a single file.
- Toggle recording on/off per receptionist
- Records both AI-handled and transferred portions
- Single combined file for transferred calls
- Stored alongside transcripts and summaries
- Accessible from the Calls and Logs dashboard
- Useful for QA and staff training
Who Uses This
Quality assurance
Review recordings to confirm the AI handled edge cases correctly and refine prompts based on real calls.
Legal and compliance
Keep a full audio record of every customer interaction for dispute resolution or compliance requirements.
Sales training
Share recordings with new staff so they understand how customers describe their needs and what questions they ask.
Frequently Asked Questions
Does recording capture the transferred portion of a call?
Yes. When Record Transferred Calls is enabled, the AI records the full conversation including after the transfer, and combines them into one file.
Where are recordings stored?
Recordings are stored in your Frontdesk dashboard under Calls and Logs, alongside the call transcript and AI summary.