Call Transfer Workflows: Route Calls to the Right Person Every Time
Frontdesk lets you create scenario-based call transfer rules. When a caller asks about billing, service, or any trigger you define, the AI transfers the call to the right number. No scripting required.
How It Works
Create a scenario description such as 'transfer when caller asks for a refund', set a destination number, and choose Hot or Cold transfer. The AI evaluates intent on every call and fires the matching workflow.
- Hot transfers with whisper handoff messages
- Cold transfers using the caller's number
- Backup numbers if the primary does not answer
- Blast call: dial multiple numbers simultaneously, first to answer wins
- Custom ringing tones during transfer
- Extension digit support for IVR systems
- Per-scenario availability schedules
- Up to 100 transfer scenarios
Who Uses This
Multi-department offices
Route sales calls to sales, billing calls to billing, and support calls to support from one AI receptionist.
After-hours emergencies
Transfer urgent calls to an on-call number automatically when they come in outside business hours.
VIP callers
Use bypass-to-human rules to send specific phone numbers straight to a human without going through the AI.
Frequently Asked Questions
What is the difference between hot and cold transfer?
Cold transfer forwards the call using the caller's number. Hot transfer forwards using the AI's number and supports whisper messages, backup numbers, blast calling, and extension digits.
What is a whisper handoff message?
A whisper message is played to the person receiving the call before they speak with the caller. It can be auto-generated from the conversation summary or set as a static script.