Extension Digits: Route Callers to Any Department with Press-to-Transfer
Extension digits let callers press a number to reach a specific department or person. Configure them in the Extension Digits Builder — each extension maps to a phone number or workflow.
How It Works
Define extension codes in the dashboard — press 1 for sales, press 2 for billing. The AI guides callers through the menu and transfers to the matching number when an extension is pressed.
- Unlimited extension codes
- Maps each extension to a specific phone number
- Works with IVR and multi-line phone systems
- Compatible with hot transfer
- Callers can press digits at any point during the call
- Appears in call transfer workflows as an extension field
Who Uses This
Medical offices
Direct callers to scheduling, billing, or the nurse line with a single keypress instead of a manual transfer.
Law firms
Route callers to a specific attorney or practice group without putting them on hold.
Multi-location businesses
Give each location its own extension so callers can reach the right office without repeating themselves.
Frequently Asked Questions
Can callers use extensions at any point in the call?
Yes. Callers can press a digit at any point during the conversation. The AI detects the keypress and triggers the matching transfer workflow.
How many extensions can I create?
There is no limit to the number of extension codes you can configure.