Time Controls: Route Calls Differently Based on Business Hours
Time controls define windows when the AI should behave differently — like transferring all calls to a live person during business hours, or switching to an after-hours flow at 6pm.
How It Works
Create a time control rule with a start time, end time, and transfer number. During the defined window, matching calls are forwarded instead of handled by the AI. Outside the window, the AI takes over again.
- Per-rule start and end times
- Transfer to any phone number during the window
- Multiple time control rules
- Works in combination with call transfer workflows
- Useful for routing to live staff during business hours
Who Uses This
Business hours forwarding
Forward all calls to your front desk during 9am-5pm, then hand off to the AI after hours.
Lunch hour coverage
Let the AI handle calls during a defined lunch break window when no one is available to answer.
Weekend routing
Route Saturday and Sunday calls to an emergency contact instead of the main office line.
Frequently Asked Questions
Can I set different rules for different days?
Yes. Create separate rules for each day or day range with different transfer numbers and time windows.
What happens outside the time control window?
Outside the window, the AI receptionist handles calls normally as configured in your other settings.