Custom AI Prompt: Control How Your Receptionist Talks and Acts
Custom commands are the AI instructions that shape how your receptionist speaks, what it knows, and how it handles edge cases. Write them in plain English, the same as instructions to a new employee.
How It Works
Navigate to the Overview page and click Edit under Custom Commands. Write instructions covering tone, business rules, topics to avoid, and specific phrasing. Separate Voice and Text prompts are available. Changes apply instantly on save.
- Separate voice and text prompts
- Unlimited instruction length
- Personality and tone control
- Business rule enforcement
- Topic restrictions
- Specific phrasing requirements
- Instantly applied on save
- Testable by calling your number
Who Uses This
Professional services
Keep the AI formal, avoid discussing competitor pricing, and always offer a callback rather than putting callers on hold.
Healthcare
Instruct the AI to never provide medical advice and always direct clinical questions to a physician.
Hospitality
Match your brand voice with specific greeting phrases, warm closings, and property-specific details the AI should always mention.
Frequently Asked Questions
Do I need to use a specific format for custom commands?
No. Write them as you would instructions to a new staff member. Plain English works best.
When do changes take effect?
Changes apply immediately on save. You can test by calling your number right away.