Greeting Phrase: Customize How Your AI Receptionist Answers the Phone
The greeting phrase is the first thing callers hear. Customize it to match your brand voice — formal, friendly, or anything in between.
How It Works
Edit the greeting phrase on the Overview page. The AI reads it verbatim at the start of every call. Use the business name, a department name, or a specific opening line.
- Free-text greeting configuration
- Supports business name, department name, and custom scripts
- Applied immediately on save
- Different greetings per receptionist for multi-location setups
- Keep it short — under 15 words works best
Who Uses This
Multi-location businesses
Set a different greeting per location so callers know immediately which office they have reached.
Brand voice matching
Write a greeting that uses your brand tone, formal or casual, so the AI sounds like your business from the first second.
Department routing
Use the greeting to tell callers which department they have reached before the AI begins the conversation.
Frequently Asked Questions
Can I use a different greeting for after-hours calls?
Yes. Combine Time Controls with Custom Commands to play a different greeting during specific time windows.
How long should the greeting be?
Keep it under 15 words. Longer greetings delay the conversation and can frustrate callers.