Post-Call SMS: Automatically Text Callers After Every Conversation
Post-call SMS sends a text message to the caller immediately after the AI receptionist finishes the conversation. Use it for confirmations, links, next steps, or a summary of what was discussed.
How It Works
Configure post-call message workflows on the Overview page under Text Workflows. Define the message content with merge fields for caller name, booking details, and other data. The AI sends the SMS as soon as the call ends.
- Sends immediately after call ends
- Merge fields for personalized messages
- Booking confirmation texts
- Service summary texts
- Link delivery for booking pages, intake forms, and maps
- Configurable per receptionist
Who Uses This
Appointment confirmation
Text callers a booking confirmation with date, time, and address as soon as the AI books their appointment.
Follow-up links
Send a link to your intake form or patient portal so callers can complete onboarding before they arrive.
Quote requests
Text a summary of the service request and a link to your quote form after the AI collects the details.
Frequently Asked Questions
Can I personalize the SMS with caller data?
Yes. Use merge fields to include the caller name, booking date, service type, and other data collected during the call.
When exactly is the SMS sent?
The SMS is sent immediately after the call ends, typically within a few seconds.