Chat Notification Sounds: Never Miss a New Conversation with Audio Alerts
Enable notification sounds so operators hear an alert when a new chat arrives or an escalation triggers in the Unified Inbox. No more refreshing to check for new messages.
How It Works
Enable notification sounds in the Inbox settings. Choose the sound from the available library. Sounds play in-browser when a new conversation arrives or when an AI conversation is escalated to the operator queue.
- Notification sound on new conversation
- Alert on escalation to operator queue
- Sound library with multiple options
- Browser-based audio (no app required)
- Toggle on/off per operator
Who Uses This
Live operator teams
Keep the inbox in a background tab and hear alerts when new chats arrive so response times stay fast.
Small businesses with one operator
A single staff member monitoring the inbox can handle other tasks and respond immediately when a new lead arrives.
Escalation-heavy setups
Hear an immediate alert when the AI escalates a high-intent conversation so operators prioritize the right threads.
Frequently Asked Questions
Do notification sounds work if I have the inbox in a background browser tab?
Yes. Sounds play in-browser regardless of which tab is currently active, subject to browser audio permissions.
Can each operator set their own notification preference?
Yes. Each operator can toggle notification sounds on or off in their own settings.