SMS Channel: Extend Website Conversations into Text Message Follow-Ups
Extend chat conversations to SMS so leads stay warm after they leave your website. Frontdesk handles the text thread with the same AI knowledge and qualification flow.
How It Works
Enable the SMS channel in the Channels tab and assign a business number. When a visitor provides their phone number in chat, you can continue the conversation via SMS. All SMS threads appear in the Unified Inbox.
- SMS channel tied to a dedicated business number
- Continue chat conversations via text
- Same AI Brain and knowledge base as website chat
- All SMS threads in the Unified Inbox
- Two-way AI responses to incoming texts
- CRM contact created on first SMS interaction
Who Uses This
Appointment-based businesses
Follow up after a chat session to confirm booking details and send reminders via text.
Lead follow-up
Re-engage leads who visited but did not book by sending a targeted follow-up text the next day.
Quote delivery
Send quotes, links, and next steps via SMS after collecting requirements in the chat window.
Frequently Asked Questions
Can the AI respond to inbound SMS messages?
Yes. The AI handles two-way SMS conversations the same way it handles website chat.
Do SMS conversations appear in the same inbox as web chats?
Yes. All channels — website, Facebook, Instagram, and SMS — appear together in the Unified Inbox.