Outbound Call Sequences: Multi-Step Automated Call Campaigns
Build multi-step outbound call sequences that dial contacts automatically at intervals you define. The AI delivers your script, records outcomes, and moves contacts through the sequence based on their response.
How It Works
Create a sequence with steps — Day 1 call, Day 3 follow-up, Day 7 final attempt. Assign a script to each step. Enroll contacts individually or in bulk. The system dials each contact at the configured time and logs the outcome.
- Multi-step sequences with configurable intervals
- Custom script per step
- Automatic enrollment from CRM triggers
- Outcome-based branching between steps
- Contact removed from sequence on positive outcome
- Full call logs per sequence per contact
Who Uses This
Lead follow-up
Call every new inbound lead within minutes and follow up over three days automatically.
Appointment recall
Re-engage patients or clients who missed their last appointment with a structured call sequence.
Win-back campaigns
Call churned customers with a tailored sequence designed to reactivate the relationship.
Frequently Asked Questions
What happens when a contact answers and books?
The contact is automatically removed from the sequence after a positive outcome is recorded.
Can I pause a sequence for a specific contact?
Yes. Pause or remove any contact from a sequence from the sequence dashboard.