Opt-Out Management: Handle STOP Requests and Maintain a Clean Contact List
Frontdesk processes STOP replies automatically and maintains a suppression list so opted-out contacts never receive another text from any sequence or campaign.
How It Works
When a contact replies STOP, UNSUBSCRIBE, or a similar keyword, Frontdesk adds their number to the global suppression list. All future send attempts to that number are blocked across all campaigns.
- STOP reply processed immediately
- Global suppression list across all campaigns
- HELP reply returns compliance message
- Suppression list viewable in dashboard
- Manual add to suppression list
- Import existing suppression list on setup
Who Uses This
Compliance management
Stay compliant with TCPA and carrier regulations by processing opt-outs automatically without manual intervention.
List hygiene
Keep your sending list clean so deliverability and engagement rates stay high.
Multi-campaign businesses
One opt-out applies across all campaigns so opted-out contacts are never reached again from any flow.
Frequently Asked Questions
Does the opt-out apply to all campaigns or just one?
The suppression list is global. An opt-out from any campaign blocks that number across all campaigns.
Can I remove a number from the suppression list if a contact re-subscribes?
Yes. Remove numbers from the suppression list manually if a contact re-consents.