Klaviyo review-request emails get filtered
Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend send review-request emails — but most go to promotions or get ignored.
Weak review velocity
AI Review Request Automation
AI review request automation that converses and lifts review velocity 3x
Frontdesk is an AI review request automation agent that times Yotpo, Trustpilot, Bazaarvoice, Reviews.io, Stamped.io, Judge.me, and Google Reviews asks to peak engagement — and handles the conversation when the response comes back.
0x
Review velocity lift
+0x
UGC volume lift
SMS, WhatsApp, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Negative reviews go to Trustpilot or Google publicly
Without an AI agent intercepting unhappy shoppers, they go public on Trustpilot, Google Reviews, Yotpo, or Bazaarvoice. A real conversation deflects to private resolution.
Damaged brand reputation
UGC photo / video collection is hard
Yotpo and Bazaarvoice want photo / video UGC — but text-only requests do not work. SMS / MMS, WhatsApp, Instagram DM collection lifts UGC 4x.
Weak UGC asset library
Review timing is wrong
Asks sent before delivery or right at it get ignored. The right moment is 3-10 days post-delivery — and depends on product type.
Lost review velocity
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Multi-platform review request
Frontdesk requests reviews on Yotpo, Trustpilot, Bazaarvoice, Reviews.io, Stamped.io, Judge.me, and Google Reviews — picking the right platform per shopper and order.
- Yotpo Reviews, Trustpilot, Bazaarvoice integration
- Reviews.io, Stamped.io, Judge.me, Google Reviews
- Smart-platform-routing per shopper
- Klaviyo, Attentive, Postscript profile sync
- 30+ voice languages, 50+ text languages
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
Peak-engagement timing
Frontdesk times the ask based on product type, delivery date, and shopper engagement — and follows up conversationally if no response.
- Per-SKU optimal timing logic
- Per-shopper engagement modeling
- Multi-touch follow-up via SMS, WhatsApp, email
- AfterShip delivery confirmation trigger
More capabilities
Everything else your team needs
03
UGC photo / video collection
Frontdesk collects photos and videos for Yotpo and Bazaarvoice over SMS / MMS, WhatsApp, Instagram DM, and Facebook Messenger — lifting UGC volume 4x.
- SMS / MMS UGC intake via Klaviyo, Attentive, Postscript
- WhatsApp Business photo / video collection
- Instagram DM, Facebook Messenger, TikTok Shop intake
- Yotpo, Bazaarvoice UGC sync
04
Negative-review deflection
When a shopper signals unhappiness, Frontdesk intercepts and routes to Gorgias / Zendesk / Re:amaze / Intercom for private resolution — protecting public Trustpilot / Google / Yotpo ratings.
- Sentiment-aware deflection
- Gorgias, Zendesk, Re:amaze handoff with context
- Intercom, Help Scout, Front routing
- Loop Returns, Returnly, Happy Returns recovery flow
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
- Shopify, Shopify Plus, Shopify POS, Shopify Flow bidirectional sync
- WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce
- Salesforce Commerce Cloud (Demandware) for enterprise retail
- Square POS, Square Online, Square for Retail, Clover, Lightspeed Retail / eCom
- NCR, Heartland Retail, Toast, TouchBistro, Revel Systems
- NetSuite (Oracle), SAP Commerce, Microsoft Dynamics 365 Commerce, Infor, Brightpearl, Cin7
- Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, Smile.io, LoyaltyLion lifecycle coexistence
- Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, Front, Tidio helpdesk handoff
- Loop Returns, Returnly, Happy Returns, Narvar, AfterShip for returns + tracking
- Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, Google Shopping
- ShipStation, ShipBob, ShipHero, Easyship, Shopify Fulfillment fulfillment dispatch
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands lifting Yotpo / Trustpilot review velocity
WooCommerce, BigCommerce, Magento brands collecting UGC
D2C apparel, jewelry, furniture, electronics, beauty brands
Brick-and-mortar Square, Clover, Lightspeed retailers building Google review velocity
Marketplace sellers needing Amazon, eBay, Etsy, Walmart feedback
Subscription box brands collecting recurring UGC
High-AOV brands deflecting negative reviews to private resolution
International brands needing multilingual review collection
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every shopper and customer interaction
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
02
Step 2
Records sync to your ecommerce platform, POS, and CRM
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
03
Step 3
Automation runs lifecycle outreach across voice, SMS, and email
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
04
Step 4
Analytics surface what matters across channels
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Recovery & Retention
AI for abandoned cart, browse abandonment, replenishment, win-back, and loyalty.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Review Request Automation.
Purpose-built AI review collection for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square Online, Clover Online, Lightspeed eCom, and NetSuite SuiteCommerce brands. Replaces broadcast Klaviyo / Attentive / Postscript / Yotpo SMS / Mailchimp / Omnisend review-request emails with a 24/7 conversational agent across SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages. Integrates with Yotpo Reviews, Trustpilot, Bazaarvoice, Reviews.io, Stamped.io, Judge.me, Google Reviews.
Ecommerce & POS integrations
- Shopify
- Shopify Plus
- Shopify POS
- Shopify Flow
- WooCommerce
- WordPress / WooCommerce
- BigCommerce
- BigCommerce B2B Edition
- Magento Open Source
- Adobe Commerce (Magento)
- Wix Commerce
- Squarespace Commerce
- Ecwid
- PrestaShop
- OpenCart
- Salesforce Commerce Cloud (Demandware)
- Square POS
- Square Online
- Square for Retail
- Clover POS
- Clover Go
- Toast POS
- Lightspeed Retail
- Lightspeed eCom
- Vend (Lightspeed Retail X-Series)
- Heartland Retail
- NCR Counterpoint
- NCR Aloha
- TouchBistro
- Revel Systems
OMS, ERP & 3PL
- NetSuite (Oracle)
- NetSuite SuiteCommerce
- SAP Commerce
- Oracle Retail
- Microsoft Dynamics 365 Commerce
- Infor
- Brightpearl
- Cin7
- Linnworks
- Skubana
- ShipStation
- ShipBob
- ShipHero
- Easyship
- Deliverr / Shopify Fulfillment
- Shippo
- Pirate Ship
- Stord
Marketplaces & channels
- Amazon Seller Central
- Amazon Vendor Central
- Amazon FBA
- eBay
- Etsy
- Walmart Marketplace
- Target+
- Google Shopping
- Facebook Marketplace
- Instagram Shopping
- TikTok Shop
- Pinterest Shopping
- Faire (wholesale)
Marketing, CRM & loyalty
- Klaviyo
- Mailchimp
- Attentive
- Postscript
- Yotpo
- Smile.io
- LoyaltyLion
- Bond Loyalty
- Salesforce Marketing Cloud
- HubSpot
- Drip
- Omnisend
- ActiveCampaign
Returns, reviews & support
- Loop Returns
- Returnly
- Happy Returns
- Narvar
- AfterShip
- Route Insurance
- Yotpo Reviews
- Trustpilot
- Bazaarvoice
- Stamped.io
- Reviews.io
- Judge.me
- Google Reviews
- Gorgias
- Zendesk
- Re:amaze
- Intercom
- Help Scout
- Tidio
- Front
Retail communication channels
- Inbound voice (24/7 store + ecom call answering)
- Outbound AI voice (abandoned cart, replenishment, win-back)
- SMS and MMS marketing
- WhatsApp Business
- iMessage / RCS Business
- Web chat (Shopify, WooCommerce, custom)
- Email (transactional + lifecycle)
- Apple Business Chat
- Instagram and TikTok DMs
- Facebook Messenger
- 30+ languages in voice, 50+ in text
Retail segments served
- Direct-to-consumer (D2C) ecommerce brands
- Shopify Plus enterprise brands
- Brick-and-mortar single-location retailers
- Multi-location and franchise retail
- Pop-up shops and seasonal retail
- Apparel and fashion brands
- Jewelry and watches
- Furniture and home goods
- Consumer electronics
- Grocery and specialty food
- Cannabis dispensaries
- Health and beauty / cosmetics
- Pet and pet supplies
- Sporting goods and outdoor
- Marketplace-only sellers (Amazon, eBay, Etsy)
- Omnichannel retailers (online + in-store + BOPIS)
- Subscription box brands
- B2B wholesale brands
Competitive alternatives
- Gorgias alternative for voice + outbound
- Zendesk alternative for SMB retail
- Re:amaze alternative
- Intercom alternative for ecommerce
- Tidio alternative
- Klaviyo SMS augmentation
- Attentive alternative for outbound
- Postscript alternative
- Yotpo SMS alternative
- Drift / Qualified alternative for retail
- Ada / Ultimate.ai alternative
- LivePerson alternative for retail
FAQ
Common questions about AI Review Request Automation
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportYotpo Reviews, Trustpilot, Bazaarvoice, Reviews.io, Stamped.io, Judge.me, and Google Reviews send broadcast review-request emails. Frontdesk is the 24/7 conversational layer that times the ask, follows up on SMS / WhatsApp / Instagram DM, collects UGC, and deflects negative reviews to private resolution.