Frontdesk is the AI receptionist designed specifically for Shopify and Shopify Plus stores. Voice, SMS, web chat, Instagram DM, TikTok Shop, and Amazon / eBay / Etsy / Walmart Marketplace messages — answered instantly with live Shopify order, customer, inventory, and fulfillment data. Native to Gorgias, Klaviyo, Yotpo, and Loop Returns.
< 0 day
Shopify launch time
0+
Channels
Gorgias / Zendesk / Re:amaze
Helpdesk handoff
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Gorgias voice and Zendesk Talk route to seats. Without an AI handling Shopify order lookup, WISMO, returns, and BOPIS on the call itself, your team scales by hiring — not by automation.
Klaviyo abandoned-cart, browse-abandonment, and post-purchase flows send messages. They don't handle the shopper's reply. AI handles the two-way conversation across voice, SMS, Instagram DM, TikTok.
Returns and review-collection conversion lifts when there's a real conversation. Loop Returns + Yotpo + Stamped + Judge.me work better when AI surfaces them in chat / voice / DM at the right moment.
Shopify's Amazon, eBay, TikTok Shop, Walmart Marketplace integrations don't cover message response. Sellers lose Buy Box and Etsy Star to faster responders.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk reads and writes via the Shopify Admin API, Shopify POS, Shopify Flow, Shopify B2B, and Shopify Fulfillment — orders, customers, products, draft orders, returns, store credit, loyalty.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Built to fit alongside the standard Shopify stack: helpdesk handoff to Gorgias / Zendesk / Re:amaze, lifecycle coexistence with Klaviyo / Attentive / Postscript / Yotpo SMS / Omnisend, returns through Loop / Returnly / Happy Returns, reviews via Yotpo / Stamped / Judge.me.
More capabilities
Order status, WISMO, ETA, returns eligibility, store credit, draft order creation, B2B price tier lookup, subscription pause via Recharge — Frontdesk handles them on voice, SMS, web chat, Instagram DM, TikTok, WhatsApp, and email.
Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, Facebook Marketplace, Google Shopping — answered within 60 seconds with Shopify order context bridged into marketplace conversations.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify Plus apparel and fashion brands
D2C jewelry, watches, and accessories on Shopify
Furniture and home goods Shopify Plus stores
Consumer electronics on Shopify
Beauty, cosmetics, and personal care Shopify brands
Pet supply and grocery on Shopify
Cannabis and CBD on Shopify (Dutchie / Treez)
B2B wholesale on Shopify B2B and Faire
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Shopify Store Receptionist.
AI receptionist for Shopify, Shopify Plus, Shopify POS, Shopify Flow, and the entire Shopify app ecosystem. Built for D2C apparel and fashion brands, jewelry, furniture and home goods, consumer electronics, beauty and cosmetics, pet supplies, sporting goods, grocery and specialty food, cannabis, and B2B wholesale brands running Shopify B2B. Coexists with Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, and Tidio helpdesks; with Klaviyo, Attentive, Postscript, Mailchimp, Yotpo SMS, Omnisend lifecycle; with Loop Returns, Returnly, Happy Returns, Narvar returns; with Yotpo Reviews, Stamped, Judge.me, Reviews.io, Trustpilot reviews; and with Smile.io, LoyaltyLion, Bond Loyalty programs. Also covers Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, Google Shopping shoppers.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportYes. Frontdesk is available in the Shopify App Store and integrates with Shopify, Shopify Plus, Shopify POS, Shopify Flow, Shopify B2B, and Shopify Fulfillment via the Shopify Admin API.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
