Frontdesk is the AI voicebot for D2C and B2B ecommerce sites — answering every inbound call with full Shopify, WooCommerce, BigCommerce, Magento, Square, or Clover order, customer, and inventory context. WISMO, returns, BOPIS, replenishment, and complex B2B questions handled end-to-end without a human.
< 0.0s
Pickup time
Unlimited
Concurrent calls
0+
Languages
0+
Ecommerce platforms
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Even pure ecommerce brands get inbound calls. WISMO, returns, BOPIS, B2B quotes, and complex variant questions land on voice. Without an AI voicebot, they go to voicemail.
Every existing voice solution scales linearly with humans. BFCM, holidays, and drops break the seat math.
BigCommerce B2B, Shopify B2B, Magento B2B buyers asking about net terms, price tiers, custom quotes, and bulk availability need data-rich AI — not generic IVR.
Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop don't have phone lines per se — but sellers list phone numbers in storefronts. AI voicebot is the only way to scale coverage.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk picks up in under half a second and identifies the caller against Shopify, WooCommerce, BigCommerce, Magento, Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud — instantly surfacing order, customer, and shipment context.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
WISMO, returns initiation, BOPIS booking, replenishment, subscription pause / swap / skip, and B2B quote intake — all handled on voice with full context.
More capabilities
Frontdesk respects suppression and lifecycle state from Klaviyo, Attentive, Postscript, Mailchimp, Omnisend, Yotpo SMS, Drip — so voice and lifecycle don't collide.
When marketplace shoppers call your storefront number, Frontdesk recognizes Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop order context and bridges marketplace + first-party data on the call.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus D2C brands
WooCommerce, BigCommerce, Magento ecommerce stores
B2B ecommerce on Shopify B2B, BigCommerce B2B, Magento B2B
Wix Commerce, Squarespace Commerce, Ecwid sellers
Salesforce Commerce Cloud (Demandware) enterprise
PrestaShop and OpenCart international ecommerce
Subscription brands using Recharge, Bold
Marketplace sellers with storefront phone numbers
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Voicebot for Ecommerce Sites.
AI voicebot built for ecommerce — D2C Shopify and Shopify Plus brands, WooCommerce / WordPress merchants, BigCommerce and BigCommerce B2B sellers, Magento (Adobe Commerce) retailers, Salesforce Commerce Cloud (Demandware) enterprise brands, Wix Commerce, Squarespace Commerce, Ecwid, PrestaShop, OpenCart, plus single-store and multi-location retail using Square, Clover, Lightspeed for in-store POS. Covers apparel and fashion, jewelry, furniture and home goods, consumer electronics, beauty and cosmetics, pet supplies, grocery and specialty food, cannabis, sporting goods, and B2B wholesale verticals. Replaces voicemail-only after-hours, Gorgias / Zendesk / Aircall / Dialpad / RingCentral seats, and offshore call centers with an AI voicebot that integrates bidirectionally with Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, Omnisend, Drip lifecycle and Loop Returns, Returnly, Happy Returns returns. Also covers Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping voice and message channels.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportGorgias voice, Aircall, Dialpad, RingCentral, and Twilio Flex route calls to human seats. Frontdesk's AI voicebot handles the conversation end-to-end with full Shopify / WooCommerce / BigCommerce / Magento / Square / Clover context — and only escalates to a Gorgias / Zendesk / Re:amaze ticket when truly needed.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
