Frontdesk handles end-to-end SLP waitlist management — capturing new waitlist entries, prioritizing by funding source, sending periodic position updates, and firing outbound cancellation-fill campaigns within 5 minutes. Pushes waitlist status into SimplePractice, TherapyNotes, Jane App, Fusion Web Clinic, ClinicSource, and CentralReach. HIPAA-compliant by design.
< 0 min
Cancellation-fill
0/7
Coverage
0+
Languages
SimplePractice, Fusion, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Pediatric SLP evaluation waitlists run 6-12 months. Without periodic position updates, parents take the first available slot elsewhere — leaving the waitlist with phantom entries.
When an evaluation cancels, the slot needs to go to the waitlist within minutes — not hours. Manual waitlist outreach is slow and inconsistent.
A Medicaid EPSDT cancellation should go to a Medicaid waitlist — not a self-pay client. Manual matching drops the ball.
Spanish, Mandarin, Vietnamese, Tagalog, Korean-speaking parents on the waitlist need bilingual updates and cancellation-fill offers.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk captures new waitlist entries, prioritizes by funding source, urgency, proximity, and time-on-waitlist — building a structured queue inside SimplePractice, TherapyNotes, Jane App, Fusion Web Clinic, ClinicSource.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Sends periodic HIPAA-compliant SMS updates to waitlist families — letting them know where they stand and how soon to expect an opening.
More capabilities
When an SLP evaluation cancels, Frontdesk fires outbound SMS + voice to the matched waitlist within 5 minutes — first parent to confirm gets the slot.
Matches cancellation slots to waitlist entries by funding source — Medicaid EPSDT to Medicaid waitlist, EI Part C to EI waitlist, commercial to commercial waitlist.
Frontdesk syncs with SimplePractice, TherapyNotes, Jane App, Fusion Web Clinic, ClinicSource, PtEverywhere, CentralReach, and TheraNest.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Pediatric SLP evaluation waitlists
AAC evaluation waitlists
Fluency specialist waitlists
Voice therapy waitlists
Feeding therapy waitlists
Bilingual SLP waitlists
Hospital-affiliated SLP waitlists
School-district SLP waitlists
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Speech Therapy / SLP
AI for pediatric and adult speech-language pathology, AAC, fluency, feeding, voice.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI SLP Waitlist Management.
Purpose-built for SLP practices with long waitlists — pediatric SLP evaluation waitlists, AAC evaluation waitlists, fluency specialist waitlists, voice therapy waitlists, feeding therapy waitlists, and bilingual SLP waitlists. Handles waitlist intake, funding-source prioritization (Medicaid EPSDT, Early Intervention Part C, commercial PPO/HMO, self-pay), periodic position updates, cancellation-fill outbound campaigns within 5 minutes, and bilingual Spanish / Mandarin / Vietnamese / Tagalog / Korean waitlist communication. Integrates with SimplePractice, TherapyNotes, Jane App, Fusion Web Clinic, ClinicSource, PtEverywhere, CentralReach, and TheraNest. Eligibility via Availity, Office Ally, Trizetto, Waystar, Change Healthcare. HIPAA-compliant by design.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportWithin 5 minutes of a cancellation in your EHR, Frontdesk fires outbound SMS + voice to the matched waitlist. First parent to confirm gets the slot, the session is booked in SimplePractice, TherapyNotes, Jane App, Fusion Web Clinic automatically, and the waitlist updates.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
