Frontdesk runs the full intake workflow for substance use and addiction practices — running validated screening (AUDIT, DAST-10, ASSIST), assessing level-of-care per ASAM criteria, screening for co-occurring mental health, verifying insurance, and booking the intake into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic.
< 0.0s
Intake answer time
Yes
ASAM assessment
0/7
Coverage
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
ASAM Patient Placement Criteria spans Level 0.5 (early intervention) through Level 4 (medically managed inpatient). Getting it wrong at intake is dangerous — most front-desk workflows do not run a structured assessment.
50%+ of substance use clients have co-occurring depression, anxiety, PTSD, or BPD. Intake must screen for co-occurrence — otherwise treatment fails.
Clients seeking substance use treatment may be in active withdrawal or need imminent detox. Intake delays of even 24 hours can mean missed treatment windows.
SUD treatment often requires prior-auth for IOP, PHP, detox, and residential. Verification mistakes lead to denials and denied admission.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs SUD-informed intake — non-judgmental, harm-reduction-oriented, captures minimum necessary information — including for clients in active use or withdrawal.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk runs a structured level-of-care assessment per ASAM Patient Placement Criteria — assessing biomedical, emotional, readiness, relapse, and recovery-environment dimensions.
More capabilities
Frontdesk screens for co-occurring depression, anxiety, PTSD, OCD, and BPD — and refers to dual-diagnosis programs when indicated.
For clients in active withdrawal or needing detox, Frontdesk routes immediately to medically supervised detox — with warm handoff to facilities (Hazelden Betty Ford, Caron, Recovery Centers of America, Phoenix House, Crossroads).
Frontdesk verifies SUD treatment benefits through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — including prior-auth for IOP, PHP, detox, residential.
Frontdesk pushes the SUD intake into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic — and coordinates referrals to higher-level facilities.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Substance use specialty practices
MAT (Medication-Assisted Treatment) providers
IOP and PHP referral coordinators
Dual-diagnosis programs
Veterans SUD practices
Adolescent SUD practices
Detox referral coordinators
Community mental health centers
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
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Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Substance Use Intake Screening.
Built for substance use specialty practices, MAT (Medication-Assisted Treatment) providers, IOP and PHP referral coordinators, dual-diagnosis programs, and group practices offering addiction care using SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, and Practice Better. Handles validated substance use screening (AUDIT, DAST-10, ASSIST, CAGE, SBIRT), ASAM Patient Placement Criteria level-of-care assessment (Level 0.5 through Level 4), co-occurring mental health screening (PHQ-9, GAD-7, PCL-5, C-SSRS), insurance verification (BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare, Medicaid, TRICARE for veterans), and referral coordination to detox facilities, IOP, PHP, and residential. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk runs the ASAM Patient Placement Criteria 6-dimension assessment — biomedical conditions, emotional/behavioral/cognitive, readiness to change, relapse potential, and recovery environment — and recommends Level 0.5 (early intervention) through Level 4 (medically managed inpatient). The recommendation is shared with the clinician before intake and warm-handed-off to referral facilities (Hazelden Betty Ford, Caron, Recovery Centers of America) when higher-level care is needed.
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