Frontdesk runs the full intake workflow for trauma therapy and EMDR practices — capturing trauma history with appropriate care, screening for PTSD and complex trauma indicators, matching trauma-modality preference (EMDR, CPT, PE, IFS, somatic experiencing, sensorimotor), verifying insurance, and booking the intake into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, and Fusion Web Clinic.
< 0.0s
Intake answer time
Yes
Trauma-informed design
0/7
Coverage
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
A poorly handled intake — too detailed, too clinical, too rushed — can re-traumatize a client before the first session. Most front-desk staff lack trauma-informed care training.
PCL-5, ITQ for complex trauma, ACE, dissociation screening — these tools improve intake but require workflow integration most practices lack.
EMDR, CPT, PE, IFS, Somatic Experiencing, Sensorimotor, Brainspotting — each has different evidence and different fit. Mismatched matching causes early dropout.
Some plans cover EMDR under specific CPT codes, others only under generic 90837. Verification mistakes lead to denials.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs trauma-informed intake — calm, paced, never demanding detailed trauma narrative — and captures only the minimum necessary information before the first session.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk schedules and gates PCL-5, ITQ for complex trauma, ACE, dissociation screening (DES-II), and dissociative subtype of PTSD — via IntakeQ or Practice Better.
More capabilities
Frontdesk matches clients to the right clinician based on trauma-modality preference and presenting trauma — EMDR, CPT, PE, IFS, Somatic Experiencing, Sensorimotor Psychotherapy, Brainspotting, TF-CBT.
Frontdesk verifies insurance through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare — including CPT 90837 (60-min therapy) coverage for EMDR sessions and TRICARE for veterans.
Frontdesk pushes the trauma intake into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, or Fusion Web Clinic — with trauma-informed forms via IntakeQ or Practice Better.
Frontdesk detects acute crisis indicators (suicide risk, dissociative episode, panic attack) during trauma intake — and immediately escalates to the on-call clinician with appropriate grounding language.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
EMDR-certified clinicians (EMDRIA)
Trauma-focused private practices
Complex trauma specialty practices
Veterans mental health practices
Group practices with trauma lines
Combined therapy + psychiatry trauma teams
First-responder mental health practices
Sexual assault and DV recovery practices
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Mental Health & Counseling
AI for therapists, psychiatry, trauma, eating disorders, couples and family therapy.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Trauma Therapy & EMDR Intake.
Built for EMDR-certified clinicians, trauma specialists, complex trauma practices, and group practices offering trauma-focused care. Handles trauma-informed intake (PCL-5, ITQ for complex trauma, ACE screening, dissociation screening), matches modality preference (EMDR Phase 1–8, Cognitive Processing Therapy, Prolonged Exposure, IFS, Somatic Experiencing, Sensorimotor Psychotherapy, Brainspotting, TF-CBT for adolescents), verifies insurance (BCBS, Aetna, Cigna, UnitedHealthcare, Optum, Humana, Kaiser, Medicare, Medicaid, TRICARE for veterans), and syncs into SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, and Practice Better. Supports Spanish, Mandarin, Vietnamese, and ASL routing. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk runs trauma-informed intake — calm, paced, never demanding detailed trauma narrative. We capture only the minimum necessary information (presenting concerns, modality preference, insurance, scheduling) before the first session, where the clinician handles deeper trauma history with appropriate care.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
