Features
Free
Business-in-a-Box
Partner / Enterprise
Included Usage?What you get each month with your plan. Use it all at no extra charge. If you need more, overage credits kick in.
Voice (Call & Voicebot)?Minutes your AI receptionist can spend on phone calls and voice chats on your website.
20 min/mo
200 min/mo
Custom
Outbound Calls?Calls your AI can make for you, like appointment reminders or follow-ups. This is a hard daily cap.
2 / day
20 / day
Custom
Emails?Emails your AI writes for you as part of follow-ups or sequences.
50 drafts/mo
500 drafts/mo
Unlimited
SMS?Texts your AI sends to customers, like appointment links, directions, or follow-ups.
40 msgs/mo
400 msgs/mo
Custom
Chatbot?Chats your AI handles on your website. If a customer asks a question through the chatbot, that's one conversation.
10 convos/mo
100 convos/mo
Custom
Sequence Automation Workflows?Automated follow-up workflows. For example, automatically text a new lead, then email them the next day if they don't respond.
Unlimited
Unlimited
Unlimited
Website Forms?Leads captured through forms on your website. Each time someone fills out a form, that counts as one.
30 subs/mo
300 subs/mo
Custom
Overage Credit Pool?Extra credits you get each month in case you go over your included usage. They work across all features. Unused credits expire at the end of the month.
None
1,000/mo
Volume pricing
Auto-Reload Credits?If you run out of credits, we automatically add more ($10 for 1,000 credits) so your AI keeps running. Purchased credits never expire.
✕
✓
✓
AI Features
Knowledge Base?Info you give your AI so it can answer questions about your business, like your services, hours, pricing, or policies.
2 pages
20 pages
Custom
Agent Actions?Things your AI can do during a conversation, like transfer a call, send a text, look something up, or push data to another app.
1 of each
2 of each
Custom
Notifications?How many people on your team get alerted when something happens, like a new lead or a missed call.
1 recipient
3 recipients
Custom
Verified Outbound Number?Your outbound calls and texts show your business name instead of an unknown number.
✕
✓
✓
Custom Outbound Caller ID?Outbound calls show your own business phone number so customers see a number they recognize.
✕
✓
✓
Integrations
Zapier?Connect Frontdesk to thousands of other apps you already use, like your CRM, calendar, or project management tools.
✕
✓
✓
API Access?For developers: connect Frontdesk directly to your own software or systems.
✕
✕
✓
Custom Work?Our team builds custom features, integrations, or workflows specifically for your business.
✕
✕
✓
Account
Viewing Seats?Team members who can log in and see your dashboard, call logs, and reports (but can't change settings).
Unlimited
Unlimited
Unlimited
Editor Seats?Team members who can change your AI's settings, update your knowledge base, and manage workflows.
1
2
Custom
Data Retention?How many past call logs, chats, and interactions you can look back on in your dashboard.
Last 20 logs
Last 200 logs
Custom
Audit Logs?A history of who on your team changed what and when, so you always know what happened.
✕
Last 5 logs
Custom
Support
Chatbot?Get quick answers from our support chatbot anytime, right inside the app.
✓
✓
✓
Email?Email our support team whenever you need help.
✓
✓
✓
Priority Support?Your questions get answered first, with faster response times.
✕
✕
✓
Dedicated Slack Channel?A private Slack channel with our team so you can get help in real time.
✕
✕
✓
Dedicated Account Manager?A person on our team who knows your business and helps you get the most out of Frontdesk.
✕
✕
✓
White-Glove Onboarding?We set everything up for you: your AI receptionist, knowledge base, workflows, and integrations.
✕
✕
✓
