A softphone is an application that lets you make and receive business calls from a laptop, desktop, or smartphone, with no dedicated handset. It connects to a VoIP service and carries the same number and features as a desk phone.
Softphones suit remote and hybrid teams because the office number travels with the person, not the building. Calls, voicemail, and contacts stay in one place across devices.
Frontdesk gives you a business number answered by an AI receptionist that picks up every call, qualifies the caller, books the appointment, and logs the whole conversation to your CRM.