Text Logs

Text logs capture every SMS message sent by your AI receptionist during or after calls. These include appointment confirmations, follow-up messages, workflow-triggered texts, and other automated messages. You can view text logs from the Inbox or the standalone Text Logs page.

Accessing Text Logs from the Inbox

From the sidebar, click Inbox. Text messages appear in the All Inbox tab alongside calls and voicemails. They are identified by a purple message icon.

Click any text log entry to view its details in the right-hand panel. The detail panel shows the message content, including the agent name and the text body.

Standalone Text Logs Page

The dedicated Text Logs page displays all text messages in a table format with the following columns:

  • Dates -- The date and time the text was sent, shown in your configured time zone.
  • To -- The phone number the text was sent to.
  • Actions -- A View button to open the full details, and a delete button (trash icon) to remove the entry.

Viewing Text Log Details

Click View on any row to open the Text Log Details modal. This modal shows:

  • Date -- The exact date and time the text was sent.
  • To -- The recipient's phone number.
  • Text -- The full message content. If the text contains a URL, it appears as a clickable link.
  • Text Type -- The category of the text (if available), such as whether it was an automated follow-up or workflow-triggered message.
  • Workflow Triggered -- The name of the workflow that triggered the text, if applicable.
  • Delivery Status -- The current delivery status of the message (e.g., queued, sent, delivered). Click Show More to see a step-by-step delivery timeline showing each status change with timestamps.
  • Error -- If delivery failed, this shows the error message.
  • How to Resolve -- If an error occurred, suggested steps to fix the issue.

Each field includes a copy button so you can quickly copy the value to your clipboard.

Filtering by Date

Use the date range picker at the top of the Text Logs page to narrow results to a specific time period. Select a start and end date, and the table updates to show only texts within that range. Clear the dates to see all text logs again.

Downloading Text Logs

Click the Download Logs button at the top of the Text Logs page to export your text logs as a CSV file. The download includes the date, recipient number, message content, and text type for each entry.

You can also download text logs from the Inbox. Click Download in the toolbar and select Text Logs from the dropdown.

Refreshing Text Logs

Click Refresh Logs at the top of the page to reload the latest text data. The button shows a loading indicator while the data is being refreshed.

Deleting a Text Log

To delete a text log:

  1. Click the delete button (trash icon) on the text log entry.
  2. A confirmation dialog appears: "Are you sure you want to delete this text log?"
  3. Click Delete to confirm, or Cancel to go back.

This action cannot be undone.