Frontdesk transcribes, scores, and analyzes 100% of inbound and outbound calls across your multifamily portfolio — leasing, maintenance, renewals, delinquency, and resident services. Every call is tagged with intent, outcome, fair-housing risk, pricing accuracy, and tour-offered status, and synced as a guest-card or work-order note in Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan.
A full AI call analytics platform for multifamily operators, REITs, third-party property management companies, and affordable housing operators. Stronger than CallRail, Marchex, CallTrackingMetrics, and CallSource for multifamily because Frontdesk is the AI agent that handled the call — not just a tag-the-call vendor. Replaces sampled mystery shopping and disconnected call-tracking dashboards with continuous portfolio-wide AI QA, fair-housing compliance, and outcome attribution.
0%
Calls transcribed
Real-time
Fair-housing flags
Replaced
Mystery shopping
Bidirectional
PMS sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
CallRail, Marchex, CallTrackingMetrics, and CallSource know a call happened — they do not know whether the leasing consultant offered a tour, quoted the right price, or violated fair housing.
That is not analytics — it is anecdote. Frontdesk scores 100% of calls every day, replacing $200/shop spend with continuous QA.
A single bad call can become a fair-housing complaint. Without 100% transcription and risk scoring, operators learn about it from the lawyer.
Transcripts and outcomes from call-tracking vendors rarely sync back to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan — so the leasing team works blind on follow-up.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Every inbound and outbound call — leasing, maintenance, renewals, delinquency, resident services — is transcribed, summarized, and scored against your portfolio rubric.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk flags protected-class language, steering risk, disparate-treatment patterns, and Section 8 / voucher-discrimination risk on every transcript — across human and AI calls alike.
More capabilities
Full-text search across every transcript portfolio-wide — find every call that mentioned a competitor (EliseAI-handled comps, Greystar pricing, Camden concessions), a specific floor plan, or a specific objection.
Every call attributes to a downstream outcome — tour booked, application started, lease signed, work-order created, payment plan accepted — replacing sampled mystery shopping with continuous outcome reporting. NOI lift per occupied unit and payroll savings per signed lease are reported in the same dashboard.
Every call summary and transcript posts back to the right guest card or work order in Yardi Voyager, RealPage OneSite, Entrata Core, AppFolio Realm-X, Buildium, or ResMan — keeping the system of record complete.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Multifamily REITs running portfolio-wide call QA
Third-party property management companies reporting call quality to owners
Compliance teams replacing manual fair-housing audits with AI flagging
Regional VPs coaching underperforming community managers from real call data
Affordable housing operators monitoring voucher-discrimination risk
Asset managers replacing mystery shopping vendors
Operations leaders comparing AI vs. human call quality
Marketing teams attributing ILS spend to actual call outcomes
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Ops & Analytics
Portfolio reporting, forecasting, call analytics, QA, and operational dashboards.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Call Analytics for Property Management.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportThose vendors tag and route calls — they do not transcribe or score what was said, and they do not sync transcripts back to your PMS guest card. Frontdesk does all three, plus it is the AI agent that can answer the call in the first place. One platform replaces call tracking, mystery shopping, and the leasing answering service.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
