Cancellation and Rescheduling: Let Clients Manage Their Own Appointments
Clients can cancel or reschedule from the confirmation email or reminder SMS without calling your office. The slot opens immediately in your availability when a cancellation is received.
How It Works
Every booking confirmation and reminder includes a cancellation and reschedule link. When a client clicks, they see a self-service flow to pick a new time or confirm cancellation. Your calendar updates immediately.
- Self-service cancellation from confirmation email
- Self-service rescheduling from reminder SMS
- Cancellation opens the slot immediately
- Notification to your team on cancellation
- Minimum cancellation notice window configurable
- Cancellations synced to Google Calendar
Who Uses This
Medical practices
Reduce receptionist phone time by letting patients cancel or reschedule online without calling.
Service businesses
Open cancelled slots immediately so other clients can book them through your booking link.
Consultants
Let clients reschedule without an email exchange — they pick the new time themselves.
Frequently Asked Questions
Can I set a minimum notice period for cancellations?
Yes. Set a minimum advance notice requirement in your availability rules. Clients cannot cancel within that window.
Do I get notified when a client cancels?
Yes. A notification is sent to your configured email or SMS when a cancellation is submitted.