Facebook Messenger Chatbot: Respond to Facebook DMs Automatically with AI
Connect your Facebook page to Frontdesk and respond to every Messenger DM instantly with AI. The same knowledge base and qualification flow that powers your website chat handles Facebook conversations.
How It Works
Connect your Facebook page in the Channels tab. Frontdesk immediately begins handling incoming DMs. All conversations appear in the Unified Inbox alongside website, Instagram, and SMS chats.
- Responds to Facebook Messenger DMs instantly
- Same AI Brain prompt as your website chatbot
- All conversations in the Unified Inbox
- Escalation to live operator on qualifying signals
- Lead capture synced to CRM
- Works 24/7 with no manual monitoring
Who Uses This
Local service businesses
Answer pricing, availability, and booking questions that come in via your Facebook business page.
E-commerce brands
Handle order status and product questions from Messenger without routing to a support agent.
Event organizers
Respond to ticket availability and event details questions from followers on your event page.
Frequently Asked Questions
Does the Facebook chatbot use the same AI Brain as my website chat?
Yes. The same prompt, knowledge base, and qualification rules apply across all channels.
Can a human take over a Facebook Messenger conversation?
Yes. Use escalation rules to route conversations to a live operator in the Unified Inbox.